What if a 9-1-1 call has no RapidSOS data?
You will still be presented with ALI location and any other Rave-sourced location information available. The RapidSOS NG9-1-1 Clearinghouse location displayed by the Rave 911 Suite does not impact the data you currently get – it augments it.
How does this impact my protocols?
It doesn’t. Just like with any data from Rave, if you can have the caller confirm their exact location or other incident details, you should continue to do so.
How does this work indoors?
Like Google Maps on your smartphone, the RapidSOS-sourced location uses device-based hybrid location services that rely on a multitude of sensors, including WiFi Access Point fingerprinting, Pedestrian Dead Reckoning, Bluetooth Beacons, and many more, in addition to traditional mechanisms like GPS and cell tower triangulation. Therefore, RapidSOS locations are significantly more accurate than the ALI, especially in indoor environments. Mobile phone operating system providers are working aggressively to enhance their indoor location accuracy – as these improvements come on line, improved data will automatically become available to 9-1-1.
My CAD vendor also mentioned a partnership with RapidSOS – how is this different?
Receiving RapidSOS-sourced location information through Rave costs you nothing and requires no software upgrades.
I’m interested. What do I do?
Click here to start the process to enable this feature in your PSAP.
How do I get support for issues or questions related to RapidSOS location information provided through the Rave 911 Suite?
Please follow the normal Rave Support process by emailing techsupport@ravemobilesafety.com for help.
I’m all set up. How can I confirm that the integration is working?
RapidSOS has developed an app to facilitate testing. This app is for testing purposes only! Do not instruct your community to use the app. RapidSOS is working with its partners to deliver precise location data without an app.
Please download the directions to test the integration.