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Smart911 Profiles

Smart911 facilitates fast, effective crisis response by providing 9-1-1 call takers and emergency personnel with critical details, including the caller’s full name, address, phone number, medical conditions and emergency contacts.

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Critical Information

A Smart911 Safety Profile includes essential details beyond names and addresses; authorized personnel (e.g., 9-1-1 operators and first responders) can see information about the caller’s household members, pets, medical conditions, vehicles and more.

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Local Emergency Alerts

Residents with an established Smart911 profile can sign up to receive time-sensitive notifications of local emergencies, including road closures, severe weather and law enforcement activity.

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Private, Secure Data Storage

Members’ information is protected by top-tier security measures, including physical protection and digital encryption, and is only provided to first responders when a user initiates a call to 9-1-1.

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Proven Results

Smart911 serves over 66 million residents nationwide and is endorsed by thousands of cities, community organizations and local safety agencies.

Empower residents, first responders and communities

Smart911 offers individuals a simple way to prepare for emergencies and assist with the response in the event of an emergency by providing accurate personal details to first responders. Key information, including location details, medical conditions and household information, enhances the speed and accuracy of emergency response. Smart911 data automatically appears on the screen of 9-1-1 call takers when an individual places an emergency call from a verified phone number in their profile.

Smart911 Features

Smart911 features cutting-edge technology, a user-friendly interface and top-tier data security.

*Smart911 is not available in Canada

Essential Details for First Responders

Each Smart911 Safety Profile includes sections for basic details: name, contact information and address. Additional fields accept information about household members, caregiver contact information, vehicles, pets or service animals, home access codes, medical conditions and special assistance needs. Individuals may provide as much or as little information as they want, but all information provided within a profile improves first responders’ take the life-saving action necessary to keep their communities safe when disaster strikes.

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Time-Sensitive Alerts

Individuals who create a Smart911 Safety Profile can opt in to receive local emergency alerts. Those who sign up will be notified of local emergencies, including severe weather, traffic incidents, utility outages, road work, missing persons and law enforcement activity in the community. Recipients can adjust their settings to receive the notifications they prefer.

Secure Profile with Nationwide Availability

Every user’s Smart911 data travels with them as long as they call 9-1-1 from a verified phone number listed in their profile. Individuals who live in a community that hasn’t yet integrated Smart911 can still create an account so their information is available if they need to make an emergency call while traveling from an area with Smart911 availability.

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Reliable Information Security

All Smart911 data is stored in highly secure facilities protected by physical security and world-class encryption. Safety Profile information is only shared with authorized individuals (e.g., 9-1-1 operators and first responders) when an emergency call is initiated from a verified phone number.

Functional Needs Registry

Individuals with special needs, such as physical disabilities or mental health concerns, can provide emergency responders with details about their needs. During an emergency, first responders can use this information to formulate an effective response plan that addresses an individual’s unique situation, including inability to evacuate.

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Join over 10,000 Customers Worldwide

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Benefits of Smart911

Smart911 service facilitates fast and accurate emergency response procedures that can save lives in an instant. Safety Profile information gives 9-1-1 operators a detailed picture of a caller’s household, location and unique needs, and first responders can use this information when developing a response plan. Smart911’s Safety Profile can counteract complications caused by a poor connection or dropped call.

Additionally, Smart911 users can choose to receive automatic emergency alerts. These notifications help improve situational awareness throughout the local community and reduce issues caused by public speculation or misinformation, which are common during crisis situations.

Complete and Accurate Personal Details

Every Smart911 Safety Profile provides 9-1-1 call takers and first responders with essential details (e.g., name, address and household members) that may not be offered by the caller due to panic or an inability to communicate verbally.

Well-Informed Communities

Automatic emergency notifications enable community residents to prepare for and react effectively to crisis situations, including severe weather, missing persons and local law enforcement activity. Officials can provide accurate details about a crisis, reducing misinformation and the potential for panic.

Support for 9-1-1 Call Takers

Emergency dispatchers automatically receive information about a Smart911 user’s emergency call history, which can provide key insights into potential on-scene situations, such as domestic violence concerns.

Trusted by Thousands of Organizations

Thousands of customers trust Rave to help protect their employees, students, and residents. Our customers include some of the largest communities, most respected companies, and best known colleges and universities in the world.

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Discover our prepackaged solutions or configure a package that’s right for your community, company, K-12 schools and higher education system. Learn how you can be up and running in days, take advantage of unlimited emergency usage, and benefit from unbeatable performance and customer satisfaction.