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2023 Report: The State of Retail Worker Safety

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In the past year, brick-and-mortar retailers have seen more crime, violence and theft occurring within their stores and have been looking for ways to better respond to keep both their workers and their shoppers safe. To better understand how store employees feel about their safety, Motorola Solutions surveyed more than 1,000 retail associates and managers in the United States about their top concerns, the emergency protocols their stores have in place, current communication and technology tools used and the additional measures that would make them feel safer. 

The report includes insights on:

The types of safety and security incidents unfolding in stores and which ones retail workers report seeing rise in the past year.

The safety and security protocols retailers are using to support emergency preparedness.

The communication channels and technologies retail workers use and want when theft or violent incidents occur in their stores.

Retail workers’ propensity for speaking up, anonymously or not, when issues do occur onsite.

How retailers who invest in store safety and security measures can address employees’ safety concerns and support morale and retention.

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