Incident Collaboration Solutions
Prepare, respond, recover and mitigate from both emergencies and planned events by assigning tasks, tracking response activities and ensuring complete coordination throughout the duration of an incident. Connect emergency managers, 9-1-1 telecommunicators, first responders and government personnel with on-site stakeholders to increase coordination, enhance situational awareness and improve response.
Incident Collaboration to Drive Better Outcomes
What Is Tactical Incident Collaboration?
Incident task management collaboration is the recognition that personnel in a public agency, organization, school, university, community and healthcare facility has a role to play during an event and understands what needs to be done, when it needs to happen, and who needs to take responsibility. An incident takes many forms and may not be an isolated event, as multiple situations may unfold simultaneously. At the end of the day, incidents are opportunities for collaborative discovery — for unification across a safety ecosystem made up of communities, companies, schools, and other agencies that need to navigate problems as they arise, and consistently learn and grow to help mitigate future events.
The initial moments of any event are crucial for any organization, school or community, with the early actions taken having an impact on the outcome. Immediately after an incident occurs, the only resources you have are the people who are already there and any preloaded templates or content. Where a more specialized response is required, those on-site may need to find time before those best suited can be brought into the response.
Yet providing those on hand with the key steps will ensure response moves in the right direction. Critical information is collected, mitigating the effects of the incident immediately and increasing the effectiveness of the response as experts arrive on the scene. Rave refer to this as “tactical incident collaboration,” which automates the tasks required in response and provides all employees with proactive actions to take and preloaded resources to use during the onset of an event. Immediately notifying the right people, allocating the right resources, and taking the right actions can save lives.
What Are the Uses for Incident Collaboration Solutions?
From communities, schools and universities to hospitals and businesses of all sizes, incident collaboration is important and needed. There could be an active assailant on campus, a severe storm striking a community or a business needs to alert all of its staff to a critical event happening within their facility.
What Are the Features & Benefits of Incident Collaboration?
Designed for the early minutes of response, this user-friendly tool reinforces policies and procedures. It also provides critical information, such as emergency protocols or suspect photos, in real time.
View and interact with critical tasks and resources within an intuitive online dashboard to assign clear ownership of roles, provide real-time updates, and react instantly during an active event.
Save time and ensure you are always prepared by creating templates for all types of scenarios and attaching reference documents in the solution beforehand
Speed response and ensure compliance with a detailed timeline recording of all necessary actions taken during routine situations or unexpected emergencies.
Assure all the right people get the right message at the most critical times via multiple channels of communication (SMS text, email, social media, desktop alerts, etc.)
The Benefits of Rave’s Incident Collaboration Management Solution
Imagine a scenario in which before first responders arrive at the scene of an emergency, they have access to interactive maps of the location detailing the best access points, utility shutoffs, CCTV and accurate information about any hazards they may encounter.
First responders will also have details of the individuals who may be within the danger zone and their health profiles, detailing any special needs or mobility issues. They can also communicate with individuals or groups of individuals.
Additionally, everyone that has been assigned a task knows what they need to do, how to do it, and when to do it.
Usage of Incident Communications Management
- Create an incident communication plan when a crisis occurs.
Set up contact responsibilities to identify the individuals who receive automatic notifications when incident communication plans are created. If they want to receive notifications, Self-Service users can subscribe to incident communication plans.
- Manage incident communication plans to improve communication while dealing with the crisis.
- Use the optional Notify feature to send notifications by SMS messages and voice mails, and to set up conference calls.
- Monitor events and results with the incident communication plan dashboard and reports.
Why Rave for Incident Collaboration?
Our critical communication and collaboration tools proactively engage those who use them in security and safety, improve the visibility into potential risks, minimize disruption, and facilitate effective communications before, during and after an incident.
This is where Rave Mobile Safety’s critical communications and collaboration platform can be invaluable. Each solution can be used as an element of an incident management system, or the components combined can help you prepare better, respond faster, and communicate more effectively during emergencies.
Incident Management Customer Success Stories
“The Collaborate product has redefined the way in which we handle both emergency and facilities related incidents. It has transformed response procedures from literal checklists to interactive events that incorporate not only alert, but step-by-step instructions. Collaborate events serve as a collective hub for manual processes, notifications, assigned tasks and resources.
Command Center staff now have a feature that is intuitive to use and less cumbersome than flipping through the pages of a SOP. This format of outlining and organizing events has truly brought them to life.“
“We were actively setting up Collaborate to help improve the speed and accuracy of emergency notifications to better protect our patients, visitors and staff. Rave helped us prioritize tornado events due to our area forecast. Less than three hours after setting up that event, we received a tornado warning for our hospital, and Rave went into action! An NWS tornado warning was received, the Collaborate event was triggered, and the system started automatically sending messages to over 4,000 contacts…within four seconds!“
Trusted by Thousands of Organizations
Thousands of customers trust Rave to help protect their employees, students, and residents. Our customers include some of the largest communities, most respected companies, and best known colleges and universities in the world.
Incident Collaboration Frequently Asked Questions
Talk With An Expert
Discover our prepackaged solutions or configure a package that’s right for your community, company, K-12 schools and higher education system. Learn how you can be up and running in days, take advantage of unlimited emergency usage, and benefit from unbeatable performance and customer satisfaction.