Skip to content

Rave 911 Suite

Rave 911 Suite provides 9-1-1 teams, first responders and emergency managers powerful capabilities for handling, dispatching and responding to emergencies more efficiently and effectively. 

smart911 desktop and mobile view
profile line icon

Critical 9-1-1 Caller Info

View the caller’s name and address, medical conditions, photos and more through Smart911 or use notes to identify frequent callers.

chat bubbles icon

Two-Way Communications

Initiate two-way text messaging and live-streaming video from first responders and bystanders on scene.

location icon

Enhanced Location Data

Supplement existing ALI information with improved e911 location tracking and access facility information, such as floor plans.

person line icon

Access & Functional Needs Registry

Connect to a web-based, resident-sourced access and functional needs population registry anytime for analysis, planning and emergency response.

Smart911 Safety Profile

Anyone can create a Smart911 account, providing call takers with important details about themselves, their families and other household information. When they contact 9-1-1, call takers can instantly see their given information, including address, medical and mental conditions, photos and even details about pets. This allows for faster, more accurate dispatch and drastically reduced response times.

emergency dispatch coordinator sitting at computer terminal

Rave 911 Suite Features

phone gps map on mobile and desktop

Situational Awareness for First Responders

The data and information available within Rave’s 911 Response solution helps first responders better prepare for the unknown and greatly accelerate response times during emergencies.

Live Video Streaming and Two-Way Texting

9-1-1 call takers and first responders can request a live-stream video from bystanders and first responders on-site without an app or a NG9-1-1 network. Using Rave’s chat component, call takers can initiate two-way text conversations with any mobile caller.

document in notes app

Secure and Useful Caller Notes

Call takers can record notes about incoming calls, track the frequency of 9-1-1 calls from the caller’s phone number, and access an expanded view that displays both prior tickets and notes available for the caller’s phone number.

Secure, Critical Facility Information

Schools and businesses can provide accurate site details for 9-1-1 calls originating from any registered facility. Information can include floor plans, key personnel, utility shutoff locations, hazardous material, AED locations and more. This greatly improves first responders’ situational awareness and safety.

floor plan of a building
geo-fenced location

Accurate Resident Data on Interactive Maps

During a widespread critical event, emergency managers and 9-1-1 call takers receiving calls for help can easily identify residents in need of assistance, communicate with them, and use interactive web-based map interface to single out areas and send help.

Join over 8,000 Customers Worldwide

Market Leader in Critical Communication and Collaboration

Trusted By Thousands

duke logo white
wayfair logo white
city of new orleans logo white
lear logo white
lyft logo white
city of seattle logo white
astrazeneca logo white
ohio state university logo white

Benefits of the Rave 911 Suite

Rave provides powerful data and communication tools to save time and lives. 9-1-1 call takers are able to both enrich the data available to them during every call received and also resolve dropped calls faster by initiating two-way communications. If an emergency caller is nonverbal, becomes disconnected or has poor coverage, 9-1-1 call takers can easily contact them to send help or verify accidental dials. Additionally, aggregated 9-1-1 call data can be used by both 9-1-1 leaders and emergency managers to collaboratively respond to major emergencies by identifying the most significant problem areas.

Rave 911 Suite has also been certified by the United States Department of Homeland Security under the SAFETY Act (Support Anti-terrorism by Fostering Effective Technology).

homeland security certified safety act badge
homeland security designated safety act badge

More Accurate Indoor Caller Location

Rave’s enhanced location data gives 9-1-1 call takers improved, consolidated location information and refines mobile ALI locations into a single view. We collect location data from multiple sources, including Mobile ALI, Smart911, RapidSOS Clearinghouse and Rave-registered facilities.

Real-Time Situational Awareness

First responders can easily access the rich flow of caller and premise information that improves situational awareness. First responders can view and interact with the Rave 911 Suite using a web browser on any Internet-enabled device.

Usage and Activity Reports

Key metrics, including the number of 9-1-1 calls answered by your PSAP, two-way communication usage, notes history and facility activity can be easily accessed. Leverage map-based call data to enable better staffing and funding decisions.

Learn More About The Rave Platform

rave shield logo

Press Release

Rave Mobile Safety Unveils the Enhanced Rave Platform to Unify the Critical Response and Collaboration Experience

View Press Release

man in suit holding tablet computer

EBook

Streamlining Employee Communication Across Your Organization

Download the Ebook

blue world hexagonal overlay background

Latest News

Smart911 Advances Aid Domestic Violence, Trafficking Victims

View News Story

severe weather

EBook

Severe Weather Preparedness Toolkit

Download the Ebook

Talk with an expert

Discover our prepackaged solutions or configure a package that’s right for your business. Learn how you can be up and running in days, take advantage of unlimited usage, and benefit from unbeatable performance and customer satisfaction.