Do All You Can Today at Rave.

Rave makes complex emergency response simple by building easy to use, trustworthy critical communication and collaboration software. Rave’s solutions were utilized in 38 million incidents representing billions of individual communications in 2021 alone. This is your opportunity to become a key contributor in a rapid growth SaaS company while representing a product suite that makes an impact on people’s lives. Rave has had 11 consecutive years of double-digit growth - join our team and help us continue to grow!

As a Scrum Master – Software Engineering at Rave, you will utilize your expert knowledge of Agile and the Scrum Master role to lead successful software product delivery.  You will utilize problem solving and interpersonal skills to improve upon the existing Agile Sprints within a scalable suite of critical Alerting and Messaging applications that are a part of the Rave Mobile Safety Platform. 

What you'll do:

• Help lead Agile teams to success by working cross-functionally to drive discussions & engagement within the SDLC
• Utilize your Scrum Master experience and training to answer Agile questions and mentor Agile teams
• Partner with the Product team to achieve Product roadmap delivery goals 
• Organize and facilitate daily stand-up meetings, refinements, planning, retrospectives, and other Scrum-related ceremonies 
• Empower the teams to self-organize
• Promote transparency by promoting proper communication techniques
• Measure and report on team velocity and sprint/release progress 
• Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility 
• Update agile tracking systems to provide transparency on Product & Sprint Backlog 
• Recommend improvements and assist in changes to best practice 
• Support the Engineering managers and Product Owners as necessary 
• Assist team with making appropriate commitments through story selection and definition 
• Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal and Product roadmap 
• Ensure the team strives to make each increment of functionality potentially ship-able 
• Help establish and run Scrum of Scrums process as we scale 

Who you are:

• Bachelor’s Degree; preferred in Business, computer Science, Engineering or related technical degree 
• 4+ years of experience as a Scrum Master 
• 5+ years technology related industry experience  
• Excellent team player and team builder 
• Excellent interpersonal skills, ability to work with diverse personality types 
• Ability to work with minimal supervision in a very dynamic and timeline sensitive work environment 
• Thorough understanding of agile software development methodologies, values, and procedures 
• Experience facilitating cross functional collaboration 
• Certification in one or more; Agile, SAFe, Scrum Master, Project Management 
• Knowledge of Agile tracking tools like JIRA, Confluence, etc.  

Why you'll love it here:

• We build a very important product that has serious, life-saving implications, but we don't take ourselves too seriously!
• Competitive base salary + monthly commissions
• Consistent training and coaching for career development
• Comprehensive medical, dental and vision coverage with significant company contribution
• Unlimited PTO
• 401K matching
• Employee Assistance Program
• Pet Insurance
• Flexible hours
• Friendly, supportive, and encouraging culture; We truly value work/life balance 

Rave is an equal opportunity employer and is committed to sustaining a workforce that reflects the diversity of the customers and communities we serve. We provide equal opportunities without regard to sex, race, religion, age, disability, veteran status, sexual orientation, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. 

To learn more about Rave, please visit https://www.ravemobilesafety.com/

Rave makes complex emergency response simple by building easy to use, trustworthy critical communication and collaboration software. Rave’s solutions were utilized in 38 million incidents representing billions of individual communications in 2021 alone. This is your opportunity to become a key contributor in a rapid growth SaaS company while representing a product suite that makes an impact on people’s lives. Rave has had 11 consecutive years of double-digit growth - join our team and help us continue to grow! 

Overview:

Software Development Engineers in Test work to design, develop, and maintain automation software that ensures the quality of all Rave products. They support the overall software development process and help to ensure the reliability of critical back-end systems.

What You’ll Do:

• Design, develop, and maintain sophisticated automation software that tests every aspect of Rave products using Python with our Selenium API framework.
• Apply best practices such as coding standards, code reviews, source control management, and testing your code.
• Fully understand our products and technologies allowing you to design better tests and find root cause of issues.
• Collaborate with the SDET team to find new ideas as to how we can improve our code, processes, and productivity.
• Execute AWS / Kubernetes based automation, interpret results, and find root cause of any issues.
• Research, recommend, and implement new technologies to improve automated testing strategies.
• Attend and contribute to daily Agile standup meetings.
• Work closely with DEV, QA, Product, and Customer Support to solve problems and improve test strategies.
• Use JIRA to log and track issues and releases.
• Design and develop automated end-to-end, functional, scenario, and performance load tests across all products.
• Participate in reviews of functional specifications. Recommend modifications to maximize system functionality and quality.
• Support production deployments and critical issues. 

Who You Are – prior experience, skills & qualifications:

• Strong software development skills using Python and Object-Oriented Design.
• Experience dealing with multiple code branches and using version control.
• A passion for writing clean, readable, and maintainable code.
• Solid understanding of web technologies such as HTML, JavaScript, CSS, and XPATH.
• Proficiency with web-based automation using Selenium WebDriver API.
• Experience designing and developing REST API automated tests.
• Excellent problem solving, troubleshooting, and root cause analysis skills.
• Strong desire to learn and adapt to new technologies and challenges
• Proficient in creating test strategies and scenario-based tests.
• Ability to work in a fast-paced Agile environment.
• Knowledge of software DEV and QA methodologies, tools, and processes.
• Ability to communicate clearly in writing, by phone, and in person.
• Willing to support occasional after-hours and weekend validation activities in response to new releases or critical issue investigation.

Above and beyond:

• Proficiency writing JavaScript and/or Regular Expression.
• Experience with Android and iOS mobile automation using Appium and device farms.
• Experience developing performance / scalability testing.
• Experience with security testing strategies.
• Experience using Cloud technologies such as AWS / Kubernetes. 

Who You Are – Education & certifications:

• Bachelor’s degree in Computer Science or related field or equivalent experience.

Why you'll love it here:

• We build a very important product that has serious, life-saving implications, but we don't take ourselves too seriously!
• Competitive base salary + monthly commissions
• Consistent training and coaching for career development
• Comprehensive medical, dental and vision coverage with significant company contribution
• Unlimited PTO
• 401K matching
• Employee Assistance Program
• Pet Insurance
• Flexible hours
• Friendly, supportive, and encouraging culture; We truly value work/life balance

 Rave is an equal opportunity employer and is committed to sustaining a workforce that reflects the diversity of the customers and communities we serve. We provide equal opportunities without regard to sex, race, religion, age, disability, veteran status, sexual orientation, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. 

To learn more about Rave, please visit https://www.ravemobilesafety.com/

Rave makes complex emergency response simple by building easy to use, trustworthy critical communication and collaboration software. Rave’s solutions were utilized in 38 million incidents representing billions of individual communications in 2021 alone. This is your opportunity to become a key contributor in a rapid growth SaaS company while representing a product suite that makes an impact on people’s lives. Rave has had 11 consecutive years of double-digit growth - join our team and help us continue to grow! 

Overview:

The Senior System and Network Administrator is responsible for daily monitoring, management, troubleshooting and issue resolution in the Production and Development IT Infrastructures.  They use their expertise in Linux, TCP/IP networking, storage, virtualization, and cloud to improve design and efficiency as they work closely with our QA and Development teams.  As a senior team member, they will work as a mentor with peers and junior team members to continually improve team knowledge and ability to resolve issues. 

What You’ll Do: 

• Participate in the daily management of all hardware an operating system platforms within Rave’s cloud, virtual, and physical environments supporting both our customers and our development organization
• Drive critical performance tuning and best practices, document them for the team, and share subject matter expert responsibilities with the Director of Production IT and their other senior team members
• Provide regular mentoring (both ad hoc and within planned training sessions) for junior team members
• Evaluate and optimize network and system performance 
• Monitor systems to ensure reliability by reviewing error logs, conducting regular tests of system speed and reliability, and following up on any issues reported 
• Participate in our on-call rotation in support of our Production platforms and work with the team to perform off-hours maintenance activities as scheduled. 
• Support the DBA Team and the System Engineers and develop the expertise to operate as emergency backup for these responsibilities.
• Ensure that all platform documentation is well managed and regularly updated to reflect the changes deployed. 

Who You Are – prior experience, skills & qualifications: 

• 5-10 years prior experience as a System/Network administrator, with at least 3 years working in a large Linux environment (50+ systems) 
• 2 years prior experience in active support of a complex AWS environment (build and maintain functions, particularly)
• Skilled at configuring software and hardware including servers, networks, and operating systems 
• Strong experience in shell scripting and familiarity with Puppet automation or similar
• Understand best practice and procedure to ensure organizational data is protected 
• Some experience designing and working with MySQL databases 
• Great problem-solving skills 
• Strong written and verbal communication skills to work with a team and with the company 
• Excellent time management skills for effective scheduling 

Who You Are – education & certifications: 

• Bachelor’s Degree in Computer Science or a related field or equivalent experience
• AWS Certifications a plus
• Security Certifications a plus

Rave is an equal opportunity employer and is committed to sustaining a workforce that reflects the diversity of the customers and communities we serve. We provide equal opportunities without regard to sex, race, religion, age, disability, veteran status, sexual orientation, gender identity or expression, and any other personal attributes protected by federal, state, or other laws.  

Rave makes complex emergency response simple by building easy to use, trustworthy critical communication and collaboration software. Rave’s solutions were utilized in 38 million incidents representing billions of individual communications in 2021 alone. This is your opportunity to become a key contributor in a rapid growth SaaS company while representing a product suite that makes an impact on people’s lives. Rave has had 11 consecutive years of double-digit growth - join our team and help us continue to grow!

Overview:

Rave Mobile Safety is the leading provider of Public Safety software solutions. Growing rapidly with patented and award-winning products, our SaaS portfolio keeps millions of people across the United States safe, secure, and connected.   We are seeking an experienced, self-motivated, strategic, and results-driven Engagement Manager for Rave’s major account - the State of California.  The Engagement Manager will be responsible for the continued execution and success of the program, through phone calls, onsite meetings, virtual meetings, and communication as needed, per Rave Mobile Safety’s normal business practices. The Engagement Manager will play an integral role in supporting Rave’s customers across the state and be the primary point of contact for accounts who are in the process of implementing the offered Rave solution(s). The EM will additionally interface both directly with entities who are considering adopting Rave solutions, as well as the state’s contract administrator. 

The ideal candidate is a highly motivated, tech-savvy, self-starter with excellent communications skills and a background in public safety, emergency management, 9-1-1, or a related field. The EM will be comfortable in a role that includes interfacing with not only customers and end users of Rave’s solutions, but also stakeholder groups that represent the customers being served and can help influence the overall success of Rave’s relationships across the assigned portfolio. The Engagement Manager will be responsible for complementing Rave Mobile Safety’s innovations, best practices and capabilities with our valued customers’ business objectives and priorities. This role will be responsible for the oversight and coordination of large-scale and complex deployments of the Rave platform. The success of this role is measured by speed of deployment / time to value, product feature utilization, customer retention, increased customer satisfaction and expansion of Rave’s business. The Engagement Manager will report to the Vice President of Customer Success. 

Job Duties and Responsibilities

• Foster partnership with customers/stakeholders/sponsors
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Demonstrates ability to plan, organize and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals and success criteria, project milestones, and budgets.
• Takes ownership and responsibility for issue management, risks, decisions and the overall success of a project.
• Define project schedules, allocation of resources and monitor progress
• Align project objectives with company goals, and ensure all stakeholders are clear on objectives
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Lead meetings and set expectations for project team
• Assist with delivery and installation of technology solutions
• Monitor and manage scope, ensuring that all projects are delivered on-time, within scope and within budget
• Maintain all project-related documentation
• Work multiple projects simultaneously

• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Identify opportunities for expansion and cross-sell.
• Elicit and collect feedback to drive continuous improvement across all areas, including onboarding, training and product development.
• Identify, develop and share best practices that enable Rave customers to achieve their business goals and objectives by fully leveraging the solutions they own.
• Provide management of issue escalations for the customer.
• Manage assigned staff. 

Qualifications and Skills Required

• Ten or more years of customer-facing technology project management experience
• Minimum of three years’ leadership experience managing technical projects of 6 or more stakeholders with project budgets of $250,000 or more

• Bachelor’s degree required

• PMP certification required
• Detail-oriented
• Thrives in collaborative environment

• Strategically-minded, self-starter with the ability to multi-task, prioritize, and scale
• Fanatical about customer success and driving customer value
• Highly analytical and data-driven with a commitment to reporting on project status, product utilization, product feedback and other key metrics
• Strong presentation, excellent verbal and written communication skills with an ability to influence others
• Flexible, adaptable team player with strong interpersonal skills
• Experience working directly with customers and multiple project stakeholders required
• Demonstrated ability to negotiate and resolve issues
• Experience with Salesforce, the Atlassian Suite and other related platforms preferred
• Proficiency in Microsoft Office suite
• Ability to travel up to 40%

Rave is an equal opportunity employer and is committed to sustaining a workforce that reflects the diversity of the customers and communities we serve. We provide equal opportunities without regard to sex, race, religion, age, disability, veteran status, sexual orientation, gender identity or expression, and any other personal attributes protected by federal, state, or other laws.