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Streamline Complex 9-1-1 Calls with Rave Aware

Rave Aware is a secure and interoperable solution for public safety agencies to speed response, alert key stakeholders, and collaborate across jurisdictions during complex incidents.

Simplified Notifications & Response Management

Public safety and emergency response are collaborative by nature. Rave Aware gives 9-1-1 dispatchers, first responders and all emergency service agencies involved the situational awareness and information they need to respond more effectively, collaboratively, and cohesively to critical incidents.

Whether a mental health situation, active assailant, or weather emergency, there are many moving parts. Rave Aware allows you to give advanced notice, allocate resources, and communicate better with the key leaders in your agency. Directly within the Rave platform, provide visibility and share relevant information like never before to:

  • Reduce human errors with reminders, prebuilt checklists, and more

  • Ensure key stakeholders receive critical notifications that impact them

  • Provide multi-agency coordination to share and request resources

Features

Provide Better Information to Dispatchers


Increasingly agencies recognize the need to seamlessly share situational intelligence to speed response times, reduce crime and improve responder safety. However, critical emergency response is often hampered by existing technology solutions.

Rave Aware provides an instantaneous task management tool equipped with interactive checklists to be used during high-severity, low-frequency 9-1-1 calls and ensure no action item is overlooked. Take your agency’s response plans from three ring binders to dispatcher screens as soon as the call comes in. Processes can be outlined step-by-step to provide a clear view of what needs to be done without missing any details or requiring further instruction.

Critical communications are also streamlined with Rave Aware. For every type of call, different stakeholders need to be notified depending on the type and/or location of the incident. For example, if an emergency happens near a school, Rave Aware will trigger immediate notifications to the superintendent and key school staff to increase situational awareness.

Rave Aware also provides agencies with cross jurisdictional visibility helping agencies instantly locate the fastest and closest first-responder unit available when additional help is needed. Reduce time on the phone and have a CAD agnostic view of neighboring calls and first responder availability.

Rave Aware Features

Situational Awareness

  • Coordinate with other agencies and stakeholders
  • Support executive decision making and coordination of information
  • Automatically determine and transmit the geographic location of a vehicle
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Extended Dispatch Workflows

  • Automatically trigger multi-step follow up events
  • Ensure your Standard Operating Procedures are followed during complex emergencies
  • Coordinate communication between multiple parties

Optimize Communication

  • Automatically alert key stakeholders about relevant incidents
  • Notify supervisors when responder availability is low
  • Get the right information, to the right people, at the right time
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Benefits of Rave Aware

Improved first responder safety and increased situational awareness for incidents across jurisdictions, such as a multi-alarm fire, major interstate crash, active string of crimes, severe weather, active pursuit of wanted person, missing person search and more


Reduced time transferring calls and providing follow up information manually with easy-to-use task management tools


Best-in-class speed, deliverability and reliability of notifications via SMS, voice, email or applications based on automated rules leveraging any elements in the CAD incident data


Support for expanded or alternate dispatch workflows, including mental health or domestic violence incidents


Lower total cost of ownership with cloud-based hosting and a single secure connection to a data hub

Join over 10,000 Customers Worldwide

Market Leader in Critical Communication and Collaboration

JEFFREY MILLER, CHIEF EMERGENCY COMMS DIV.

New Castle County Dept. of Public Safety

JOE THOMAS, DIRECTOR OF EMERGENCY OPERATIONS

Sussex County, DE

Rave Aware Frequently Asked Questions

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Thousands of customers trust Rave to help protect their employees, students, and residents. Our customers include some of the largest communities, most respected companies, and best known colleges and universities in the world.

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Discover our prepackaged solutions or configure a package that’s right for your community, company, K-12 schools and higher education system. Learn how you can be up and running in days, take advantage of unlimited emergency usage, and benefit from unbeatable performance and customer satisfaction.