Increase safety and guest satisfaction with critical communications tools
Communication is crucial in the hospitality industry. Hotel and restaurant managers must be able to keep employees apprised of time-sensitive tasks, updated procedures and emergency protocols. Additionally, employees (especially those who work alone or during late night hours) must have a fast and reliable way to contact incident managers and law enforcement to report an emergency. An internal communications system must be reliable and able to communicate quickly with internal and external stakeholders during daily operations and emergencies.
A robust communications platform can also be a vital factor in a guest’s experience. By leveraging cutting-edge technology and user-friendly interface designs, Rave’s communication tools can make it easy for guests to request services, order food and answer questions regarding their stay. Managers can also utilize mass notification tools to ensure guests, employees and local citizens receive critical information and instructions during a crisis situation.
Mass Notification and Communication Tools for Hotels and Restaurants
With Rave’s critical communication solutions, managers and owners can stay in contact with their staff, including full-time employees and temporary workers. Administrators can also utilize emergency alert tools to send mass notifications during crises, minimizing misinformation and panic. Integrated collaboration solutions simplify connections between first responders and incident managers for faster, more effective crisis management.
Mass Notification Tools
With Rave, managers and administrators can quickly send emergency alerts or operations messages to key recipients. Notifications are sent via multiple channels, including voice, email and SMS text, ensuring recipients are notified quickly no matter where they are. Administrators can access prebuilt templates for different scenarios and send messages with just a few clicks.
Effective Internal Communications
Mass notifications aren’t just important during crises. Administrators, managers and local tourism organizations can utilize operational messages to maintain contact with employees and contractors. With a robust internal communications network, managers can quickly modify shift schedules and callouts, inform maintenance staff of time-sensitive tasks and send polls and status checks to monitor morale and physical and mental health.
Outstanding Guest Support
With mobile-based communications tools, guests can quickly notify managers and guest services coordinators of their needs and requests. Comprehensive communications tools allow guests to feel connected anywhere: in rooms, lobbies and common spaces. Automated task management tools make it easier for managers to assign, coordinate and track tasks, increasing efficiency and providing better service.
Coordinated Emergency Response
When emergencies happen in hotels, conference centers and other large gathering spaces, response initiatives frequently suffer from a lack of coordination. Hotel managers, contracted security forces and law enforcement often have different information and protocols. Without coordination, emergency response procedures can be inefficient: repeating some tasks and missing others. Rave’s incident collaboration and task management software allows 9-1-1, law enforcement, managers and other stakeholders to share information, discuss plans and maintain communication throughout the response and recovery phases.
Excellent Service Reliability
With service availability of over 99.99%, Rave’s communications platform is extremely reliable. Our tools are FedRAMP, FirstNET and SAFETY Act certified, and our expert customer support team is available 24/7/365.
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