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RAVE HOSPITALITY SOLUTIONS

Comprehensive Communication Solutions for the Hospitality Industry

Send multichannel emergency and operational notifications to protect and inform employees, contract workers and guests during crisis or everyday situations.

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Provide Crucial Information

Keep employees, managers and stakeholders up-to-date with emergency alerts and instructions during crises.

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Improve Guest Relations

Give guests an outstanding personalized experience via easy-to-use, custom-branded, mobile-based communication tools.

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Coordinate Response

Collaborate directly with 9-1-1, local government and first responders to ensure a rapid, effective emergency response.

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Keep Employees Safe

Provide workers with mobile safety applications that immediately connect them with 9-1-1 and/or internal security personnel.

Increase safety and guest satisfaction with critical communications tools

Communication is crucial in the hospitality industry. Hotel and restaurant managers must be able to keep employees apprised of time-sensitive tasks, updated procedures and emergency protocols. Additionally, employees (especially those who work alone or during late night hours) must have a fast and reliable way to contact incident managers and law enforcement to report an emergency. An internal communications system must be reliable and able to communicate quickly with internal and external stakeholders during daily operations and emergencies.

A robust communications platform can also be a vital factor in a guest’s experience. By leveraging cutting-edge technology and user-friendly interface designs, Rave’s communication tools can make it easy for guests to request services, order food and answer questions regarding their stay. Managers can also utilize mass notification tools to ensure guests, employees and local citizens receive critical information and instructions during a crisis situation.

Emergency Notifications

With just three clicks, quickly send emergency notifications to targeted recipients via email, voice, digital signage, desktop notifications and SMS text.

Guest Experience

Keep guests safer and more comfortable by providing them with efficient, user-friendly ways to connect with the front desk, concierge, security, waitstaff and other designated authorities.

Employee Safety

Keep maintenance, housekeeping and other workers safe day and night with a mobile panic button that instantly connects them with security and/or 9-1-1.

Crisis Management

Share crucial resources (e.g., floor plans and exit routes) and simplify collaboration between incident managers, local law enforcement officers and 9-1-1 dispatch.

Mass Notification and Communication Tools for Hotels and Restaurants

With Rave’s critical communication solutions, managers and owners can stay in contact with their staff, including full-time employees and temporary workers. Administrators can also utilize emergency alert tools to send mass notifications during crises, minimizing misinformation and panic. Integrated collaboration solutions simplify connections between first responders and incident managers for faster, more effective crisis management.

Mass Notification Tools

With Rave, managers and administrators can quickly send emergency alerts or operations messages to key recipients. Notifications are sent via multiple channels, including voice, email and SMS text, ensuring recipients are notified quickly no matter where they are. Administrators can access prebuilt templates for different scenarios and send messages with just a few clicks.

Effective Internal Communications

Mass notifications aren’t just important during crises. Administrators, managers and local tourism organizations can utilize operational messages to maintain contact with employees and contractors. With a robust internal communications network, managers can quickly modify shift schedules and callouts, inform maintenance staff of time-sensitive tasks and send polls and status checks to monitor morale and physical and mental health.

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Outstanding Guest Support

With mobile-based communications tools, guests can quickly notify managers and guest services coordinators of their needs and requests. Comprehensive communications tools allow guests to feel connected anywhere: in rooms, lobbies and common spaces. Automated task management tools make it easier for managers to assign, coordinate and track tasks, increasing efficiency and providing better service.

Coordinated Emergency Response

When emergencies happen in hotels, conference centers and other large gathering spaces, response initiatives frequently suffer from a lack of coordination. Hotel managers, contracted security forces and law enforcement often have different information and protocols. Without coordination, emergency response procedures can be inefficient: repeating some tasks and missing others. Rave’s incident collaboration and task management software allows 9-1-1, law enforcement, managers and other stakeholders to share information, discuss plans and maintain communication throughout the response and recovery phases.

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Excellent Service Reliability

With service availability of over 99.99%, Rave’s communications platform is extremely reliable. Our tools are FedRAMP, FirstNET and SAFETY Act certified, and our expert customer support team is available 24/7/365.

Join over 10,000 Customers Worldwide

Market Leader in Critical Communication and Collaboration

Capture Your Employees' Attention

“There is a concept called ‘alarm fatigue’ that is impacting the world – we have to fine simplistic notifications that we can pay attention to, understand and know how to respond to.”

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Don Aviv
President,
Interfor International

Locate and Protect Your Staff

“By pushing for a more efficient way to locate employees throughout a catastrophe, GE Appliances was better able to perform hurricane employees wellness checks during the devastating 2017 hurricane season.”

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Keith Carpenter
Senior Security Manager,
GE Appliances

Trusted by Thousands of Organizations

Thousands of customers trust Rave to help protect their employees, students, and residents. Our customers include some of the largest communities, most respected companies, and best known colleges and universities in the world.

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Latest Trends

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A national survey of over 500 full-time employees across all industries reveals startling trends in how prepared workplaces are for the most common types of emergencies.

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Talk With An Expert

Discover our prepackaged solutions or configure a package that’s right for your community, company, K-12 schools and higher education system. Learn how you can be up and running in days, take advantage of unlimited emergency usage, and benefit from unbeatable performance and customer satisfaction.