Additional Data for Faster, Better 9-1-1 Response

Smart911 helps save lives and improve responder safety by providing additional data to 9-1-1 and first responders. With Smart911, call takers and dispatchers make faster, better decisions, and shorten response times.

Faster Dispatch and Response


The 9-1-1 caller’s Safety Profile contains family member information, photos, medical conditions, disabilities, exact addresses, even pet information, which lets 9-1-1 and first responders quickly send the right help to the right location.

Two Way 9-1-1 Texting

With Smart911Chat,  9-1-1 call takers can initiate 2-way text with any mobile phone caller — non-verbal, hang up, poor coverage, or dropped calls —  greatly reducing the number of unresolved cases and unnecessary dispatches.


Improved Situational Awareness


When a 9-1-1 call comes from a building/campus with a Smart911Facility Profile, floor plans, emergency contacts, alarm information, AEDs, keyholder data, etc. is automatically available to 9-1-1 and first responders. Since Facility Profile data is stored electronically, it replaces paper based inspection systems and can be searched anytime.

Better Location Information

Smart911Location information streams from the phone directly to call takers, greatly improving indoor/outdoor location accuracy. Call takers can rebid any 9-1-1 call from anyone with a Safety Profile.