Rave 911 Suite

Rave 911 Suite

Powerful Data and Communication Tools to Save Time and Lives

Rave 911 Suite provides 9-1-1 telecommunicators and first responders powerful capabilities for handling, dispatching, and responding to emergency calls more efficiently and effectively.

Rave 911 Suite

The Rave 911 Suite includes additional data and communication tools for 9-1-1 calls. You can select the components you want your call takers to leverage:

  • Smart911® – Community members provide key information including addresses, photos, medical conditions and much more.
  • Chat – Call takers initiate two-way text messaging with mobile phone callers.
  • Rave Facility – Facility managers provide critical facility information including floor plans, alarm information, utility shut-offs, AED locations, and much more.
  • Notes – Call takers create and share secure notes for any phone number to provide important information about the caller.
  • Enhanced Location – Improved e911 location tracking information as a supplement to the existing ALI information.

Call Taker Initiated 2-Way Texting

Reduce unresolved cases and unnecessary dispatches with 2-way SMS communication. Using Rave 911 Suite’s Chat component, call takers can initiate 2-way text conversations with any mobile caller. If an emergency caller is non-verbal, disconnected, or has poor coverage, 9-1-1 call takers can easily contact them to send help or verify accidental dials.

Chat sessions may only be initiated by call takers. A citizen cannot text 9-1-1 to start Rave 911 Suite Chat session.

Chat is optimized for use by callers with hearing or speech impairments. A deaf person can indicate in their Smart911 Safety Profile that they are hard of hearing and prefer to communicate via Chat. When they dial 9-1-1, the 9-1-1 call taker will receive a notification to communicate via Chat.

Chat has been especially effective in dangerous situations where the victim was afraid to talk such as incidents of domestic violence, home invasion or suicidal caller. The two-way text messages in these incidents provided additional information to safely send first responders to the scene before the incidents escalated further.

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Additional Caller Data for Faster, More Effective Response

Smart911® Safety Profiles help 9-1-1 call takers and first responders make faster and better decisions, shorten response times, and save lives.

Anyone can create a Smart911 Safety Profile for free at www.smart911.com. They can include phone numbers, home and work addresses, family member information, photos, medical conditions, disabilities, even pet information.

When a 9-1-1 call is received, if the telephone number (ANI) is in the national Smart911 database, the Safety Profile instantly displays to the call taker. If the Safety Profile contains critical information to the response, a yellow alert box displays the additional information such are hearing impaired, domestic violence risk, lethal allergy, and others.

Smart911 has been credited with positively impacting emergency situations across the U.S., including a missing child case in Arkansas, and saving lives, such as a heart attack victim in Nashville and a stroke victim in Virginia.

Key Rave 911 Suite Features

More Accurate Indoor Caller Location Information

Rave 911 Suite’s enhanced location data gives 9-1-1 call takers improved, consolidated location information and refines mobile ALI locations into a single view. We collect location data from multiple sources to give call takers the most accurate available.

Location Data Sources:

  • Mobile ALI – the primary source of 9-1-1 location data.
  • Smart911 Safety Profile – work and home addresses provided by individuals.
  • RapidSOS Clearinghouse – highly accurate using best available smartphone technology including GPS, Wi-Fi, and beacons.
  • Rave Facility – geo-fenced location data including detailed floor plans, entry/exits address, and more.

Management Data and Tools

Rave Admin View gives PSAP administrators and management access to product controls and usage and activity reports. These include:

  • Report Dashboard – summary of key metrics for Rave 911 Suite including; Safety Profile activity, Chat usage, Notes activity, and Facility Profile activity, and Total Smart911 registration counts
  • Subscriber Activity Reports – how many subscribers and facilities enrolled profiles in a given date range. You can generate these reports based on PSAP and zip code.
  • Rave Analytics – gives 9-1-1 directors and supervisors easy, anytime web-based access to map-based call data and analytics. It helps visualize 9-1-1 call data captured by the Rave 911 Client for all 9-1-1 calls answered by your PSAP, enabling better informed staffing and funding decisions. Standard reports include: call data by mobile, by location, per day, shift, hour and workstation.

Real-Time Situational Awareness

The Rave First Responder View gives first responders access to the rich flow of Rave 911 Suite information that improves situational awareness. Safety profiles can provide details such as location, presence of large dogs, mental illness, medical issues and others. Facility Profiles provide layout, hazardous material locations, key building contacts, and more.

First responders view and interact with the Rave 911 Suite using a web-browser on any Internet-enabled device. It is optimized for devices with small screens, such as smart phones or tablets.

To access the Rave First Responder View users log in to a secure, password protected website and enter a ticket number or click on a unique hyperlink sent by a PSAP. Users can only view open tickets or sessions created by the PSAPs they are associated with.

Easy Installation and Set Up

There are three parts to the Rave 911 Suite:

  • Rave 911 Server – locally installed server which listens to the ALI spill from the call taking equipment, queries the Rave national database and sends results to the Rave 911 Client.
  • Rave 911 Client – small footprint file installed on a CAD or Admin workstation. Rave 911 Client interacts with the Rave 911 Server to provide call takers or dispatchers additional data via a pop-up web browser.
  • Rave Admin View – web-based application provides administrative controls and reports to PSAP administrative and supervisory personnel.

Secure Critical Facility Information

Rave Facility provides accurate site details with 9-1-1 calls originating from any facility that creates a Rave Facility Profile. This critical data speeds response and improves collaboration between first responders and facility personnel.

Building owners or managers enter information at www.RaveFacility.com. Information can include floor plans, key personnel, utility shut off locations, hazardous material, AED locations and more. Rave Facility reduces the cost and overhead of maintaining accurate facility information and facilitates interagency collaboration and data sharing with responders, 9-1-1, fire inspectors, and other key personnel.

A Facility Profile displays automatically when the caller’s landline ANI matches a registered telephone number in the account, or when the Phase II wireless location in the ALI overlaps the geo-fenced footprint of an account.

Call takers and first responders can search for a Facility Profile by name or address if information is needed during an incident without a 9-1-1 call such as a business check, suspect search or fire.

Rave Facility has improved the speed and efficiency of emergency response by providing evacuation routes and hydrant locations during a fire, AED locations during a medical emergency, and floor plans in the event of an active shooter.

Additional Information on Mobile Calls

The Notes module gives PSAPs a way to record notes against a caller’s phone number. 9-1-1 call takers can create, annotate, and share secure notes for any phone number to provide additional information.

Call takers can view Notes to see the number of times the PSAP has received a 9-1-1 call from the caller’s phone number, the number of notes recorded against the phone number, and  an expanded view that displays both prior tickets and Notes information available for the caller’s phone number.

For prank callers, NSI phones, frequent fliers, histories of domestic violence, and dropped calls, Notes has proven to be an invaluable took for call takers to share and receive information.

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