Rave 911 Suite

In an emergency, seconds and minutes
count. The Rave 911 Suite and Smart911
are critical to a successful outcome.
TOM O’LOUGHLIN
Chief of Police
Milford, MA

RAVE 911 SUITE

Rave 911 Suite delivers powerful data and communication tools, such as the 2-way 911 text feature, proven to shorten the average emergency response time and save more lives.

911 text and call analytics

Rave Command View

Real-Time Common Operating Picture for 9-1-1

This 911 supervisor view clearly visualizes emergency call traffic, Smart911 Safety Profiles, facility data, Panic Button activations, and other data on a secure, web-based map.

The consolidated view displays 9-1-1 calls from regional PSAPs and empowers supervisors to join and support 911 text sessions via SMS with callers.

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911 Text Message Smart911

911 Text Messaging

Reduce Unresolved Cases and Unnecessary Dispatches through 2-Way SMS Communication

Through the Rave 911 Suite, PSAPs can initiate 2-way SMS chat conversations with any mobile caller. If an emergency caller is non-verbal, disconnected, or has poor coverage, the 9-1-1 call taker can easily contact them to send help or verify accidental dials.

Smart911 critical data 911 text chat

Smart911®

Additional Caller Data for Faster, More Effective Response

The Rave 911 Suite’s “Smart911” tool helps 9-1-1 call takers and first responders make faster and better decisions, shorten response times, and save lives.

It gives PSAPs and first responders access to a 9-1-1 caller’s Safety Profile: family member information, photos, medical conditions, disabilities, exact addresses, even pet information, to make informed dispatch decisions.

emergency button

Rave Facility Data

Enhanced Facility Data on Every Call

The Rave 911 Suite’s “Rave Facility” feature speeds response by providing critical facility information to 911 and improving collaboration between first responders and facility personnel. The accurate site details provided in an organization’s Rave Facility Profile enables a faster and safer emergency response process.

Rave Facility reduces the cost and overhead of maintaining accurate facility information by permitting online “crowdsourcing” with public safety oversight and controls. The critical tool also facilitates interagency collaboration and data sharing with the same data set for responders, 9-1-1, fire inspectors, and other key personnel.

Smart911 911 analytics tools

Call Taker Tools for Every 9-1-1 Call

Reporting, Notes, and Call Control Tools

9-1-1 call takers can create, annotate, and share secure notes for any telephone number to provide information on prank callers, NSI phones, frequent fliers, histories of domestic violence, and dropped calls.

The powerful reporting tool, Rave Analytics, gives 9-1-1 directors and supervisors easy, anytime web-based access to map-based call reporting data and analytics to drive staffing and funding decisions.

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We’d love the opportunity to work with you.