Rave 911 Suite
Powerful Data and Communication Tools
to Save Time and Lives
“Rave’s capabilities have revolutionized our response process. The Chat feature alone is lifesaving in all situations in which the caller is unable to speak.”
Call Taker Initiated 2-Way Texting
Reduce unresolved cases and unnecessary dispatches
with 2-way SMS communication.
Using Rave 911 Suite’s Chat component, call takers can initiate 2-way text conversations with any mobile caller. If an emergency caller is non-verbal, disconnected, or has poor coverage, 9-1-1 call takers can easily contact them to send help or verify accidental dials.
Chat sessions may only be initiated by call takers. A caller cannot text 9-1-1 to start Rave 911 Suite Chat session.
Chat is optimized for use by callers with hearing or speech impairments. A deaf person can indicate in their Smart911 Safety Profile that they are hard of hearing and prefer to communicate via Chat. When they dial 9-1-1, the 9-1-1 call taker will receive a notification to communicate via Chat.
Chat has been especially effective in dangerous situations where the victim was afraid to talk such as incidents of domestic violence, home invasion or suicidal caller. The two-way text messages in these incidents provided additional information to safely send first responders to the scene before the incidents escalated further.
Related ResourceInfographic: 9-1-1 Chat ROI
“We proudly advocate for the Rave Platform because it results in a faster and more efficient response that has saved lives in our community.”
Secure and Useful Caller Notes
Create, annotate, and share secure notes for any
phone number to provide additional information.
Call takers can record and view Notes on the number of times the PSAP has received a 9-1-1 call from the caller’s phone number, the number of notes recorded against the phone number, and an expanded view that displays both prior tickets and Notes information available for the caller’s phone number.
For prank callers, NSI phones, frequent fliers, histories of domestic violence, and dropped calls, Notes has proven to be an invaluable took for call takers to share and receive information.
Related ResourceWhitepaper: Fighting Back Against Domestic Violence
Rave 911 Suite Benefits
More Accurate Indoor
Rave 911 Suite’s enhanced location data gives 9-1-1 call takers improved, consolidated location information and refines mobile ALI locations into a single view. We collect location data from multiple sources to give call takers the most accurate available:
- Mobile ALI – the primary source of 9-1-1 location data.
- Smart911 Safety Profile – work and home addresses
provided by individuals.
- RapidSOS Clearinghouse – highly accurate using best
available smartphone technology including GPS, Wi-Fi, and
- Rave Facility – geo-fenced location data including
detailed floor plans, entry/exits address, and more.
The Rave First Responder View gives first responders access to the rich flow of Rave 911 Suite information that improves situational awareness. Safety profiles can provide details such as location, presence of large dogs, mental illness, medical issues and others. Facility Profiles provide layout, hazardous material locations, key building contacts, and more.
First responders view and interact with the Rave 911 Suite using a web-browser on any Internet-enabled device. It is optimized for devices with small screens, such as smart phones or tablets. To access the Rave First Responder View users log in to a secure, password protected website and enter a ticket number or click on a unique hyperlink sent by a PSAP. Users can only view open tickets or sessions created by the PSAPs they are associated with.
Rave Admin View gives PSAP administrators and management access to product controls and usage and activity reports. These include:
- Report Dashboard – summary of key metrics for Rave 911
Suite including; Safety Profile activity, Chat usage, Notes
activity, and Facility Profile activity, and Total Smart911
- Subscriber Activity Reports – how many subscribers and
facilities enrolled profiles in a given date range. You can
generate these reports based on PSAP and zip code.
- Rave Analytics – gives 9-1-1 directors and supervisors easy,
anytime web-based access to map-based call data and
analytics. It helps visualize 9-1-1 call data captured by the
Rave 911 Client for all 9-1-1 calls answered by your PSAP,
enabling better informed staffing and funding decisions.
Standard reports include: call data by mobile, by location,
per day, shift, hour and workstation.
Easy Installation and
There are three parts to the Rave 911 Suite:
- Rave 911 Server – locally installed server which listens to the
ALI spill from the call taking equipment, queries the Rave
national database and sends results to the Rave 911 Client.
- Rave 911 Client – small footprint file installed on a CAD or
Admin workstation. Rave 911 Client interacts with the Rave
911 Server to provide call takers or dispatchers additional
data via a pop-up web browser.
- Rave Command View and Admin View – web-based
applications provide a real-time common operating picture,
administrative controls, and reports to PSAP administrative
and supervisory personnel.
SAFETY Act Certified by the
Department of Homeland Security
The United States Department of Homeland Security
(DHS) has certified Rave Alert, the Rave 911 Suite, and
Rave Panic Button under the SAFETY Act (Support
Anti-terrorism by Fostering Effective Technology).