Critical Data and Communication Tools
for Faster, More Effective Response
Real-Time Common Operating Picture for 9-1-1
This 911 supervisor view clearly visualizes emergency call traffic, Smart911 Safety Profiles, facility data, Panic Button activations, and other data on a secure, web-based map.
The consolidated view displays 9-1-1 calls from regional PSAPs and empowers supervisors to join and support 911 text sessions via SMS with callers.
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Reduce Unresolved Cases and Unnecessary Dispatches through 2-Way SMS Communication
PSAPs can initiate 2-way SMS chat conversations with any mobile caller. If an emergency caller is non-verbal, disconnected, or has poor coverage, the 9-1-1 call taker can easily contact them to send help or verify accidental dials.
Additional Caller Data for Faster, More Effective Response
Smart911 helps 9-1-1 call takers and first responders make faster, better decisions, shorten response times, and save lives.
It gives PSAPs and first responders access to a 9-1-1 caller’s Safety Profile: family member information, photos, medical conditions, disabilities, exact addresses, even pet information, to make informed dispatch decisions.
Enhanced Facility Data on Every Call
Rave Facility speeds response by providing critical information and enhancing communications with facility personnel. It improves responder safety with essential, accurate site details.
Reduce the cost and overhead of maintaining accurate facility information by enabling online “crowd sourcing” with public safety oversight and controls, and facilitate interagency collaboration and data sharing with the same data set for responders, 9-1-1, fire inspectors, and other key personnel.
Reporting, Notes, and Call Control Tools
9-1-1 call takers can create, annotate, and share secure notes for any telephone number to provide information on prank callers, NSI phones, frequent fliers, histories of domestic violence, and dropped calls.
The powerful reporting tool, Rave Analytics, gives 9-1-1 directors and supervisors easy, anytime web-based access to map-based call reporting data and analytics to drive staffing and funding decisions.