View the caller’s name and address, medical conditions, photos and more through Smart911 or use notes to identify frequent callers.
Initiate two-way text messaging and live video streaming from first responders and bystanders on scene.
Supplement existing ALI information with improved e911 location tracking and access facility information, such as floor plans.
Connect to a web-based, resident-sourced access and functional needs population registry anytime for analysis, planning and emergency response.
Anyone can create a Smart911 account, providing call takers with important details about themselves, their families and other household information. When they contact 9-1-1, call takers can instantly see their given information, including address, medical and mental conditions, photos and even details about pets. This allows for faster, more accurate dispatch and drastically reduced response times.
9-1-1 call takers and first responders can request a live video stream from bystanders and first responders on-site without an app or a NG9-1-1 network. Using Rave’s chat component, call takers can initiate two-way text conversations with any mobile caller.
Call takers can record notes about incoming calls, track the frequency of 9-1-1 calls from the caller’s phone number, and access an expanded view that displays both prior tickets and notes available for the caller’s phone number.
Schools and businesses can provide accurate site details for 9-1-1 calls originating from any registered facility. Information can include floor plans, key personnel, utility shutoff locations, hazardous material, AED locations and more. This greatly improves first responders' situational awareness and safety.
During a widespread critical event, emergency managers and 9-1-1 call takers receiving calls for help can easily identify residents in need of assistance, communicate with them, and use interactive web-based map interface to single out areas and send help.
Enable 9-1-1 call takers to instantly retrieve critical information on a caller’s COVID-19 medical and quarantine status, pinpoint their location faster, and improve emergency response times.
One of the greatest challenges will be keeping your residents up-to-date with accurate information to ensure they are safe and informed.
Rave 911 Suite, provides 9-1-1 telecommunicators and first responders powerful capabilities for handling, dispatching, and responding to emergency calls more efficiently and effectively.
How was Rave 911 Suite used in each of these cases, and why was it such a valuable asset to emergency managers, 9-1-1 directors, government officials and first responders?
Keeping your community safe and informed during a critical event is essential, especially for residents who are most at risk.
Gain access to preset templates for public health crises and severe weather events to help you prepare for the next emergency.
Rave and RapidSOS bring lifesaving mobile device location data to 9-1-1 call takers and first responders.
Rave provides powerful data and communication tools to save time and lives. 9-1-1 call takers are able to both enrich the data available to them during every call received and also resolve dropped calls faster by initiating two-way communications. If an emergency caller is nonverbal, becomes disconnected or has poor coverage, 9-1-1 call takers can easily contact them to send help or verify accidental dials. Additionally, aggregated 9-1-1 call data can be used by both 9-1-1 leaders and emergency managers to collaboratively respond to major emergencies by identifying the most significant problem areas.
Rave 911 Suite has also been certified by the United States Department of Homeland Security under the SAFETY Act (Support Anti-terrorism by Fostering Effective Technology).
Rave’s enhanced location data gives 9-1-1 call takers improved, consolidated location information and refines mobile ALI locations into a single view. We collect location data from multiple sources, including Mobile ALI, Smart911, RapidSOS Clearinghouse and Rave-registered facilities.
First responders can easily access the rich flow of caller and premise information that improves situational awareness. First responders can view and interact with the Rave 911 Suite using a web browser on any Internet-enabled device.
Key metrics, including the number of 9-1-1 calls answered by your PSAP, two-way communication usage, notes history and facility activity can be easily accessed. Leverage map-based call data to enable better staffing and funding decisions.
Rave 911 Suite helped bridge this mobile gap and provided responders with all the information they needed for a safe and effective response.
Emergency Communication Operator,
Kent County, Michigan
Rave’s database and interactive maps help our dispatchers easily and rapidly identify, communicate, and proactively assist those who most need our help.
Thomas M. Valdez
Ottawa County, Michigan
The additional information Smart911 provides on mobile 9-1-1 calls improves emergency response time.
Emergency Communications Manager,
Dubuque County Communication Center, Iowa
The tools that Rave 911 Suite provides fundamentally changes the information available on every 9-1-1 call.
NEWBERRY COUNTY SHERIFF’S OFFICE, South Carolina