Critical 9-1-1 Caller Info.

View the caller’s name and address, medical conditions, photos and more through Smart911 or use notes to identify frequent callers.

Two-Way Communications

Initiate two-way text messaging and live video streaming from first responders and bystanders on scene.

Enhanced Location Data

Supplement existing ALI information with improved e911 location tracking and access facility information, such as floor plans.

Functional Needs Registry

Connect to a web-based, resident-sourced access and functional needs population registry anytime for analysis, planning and emergency response.

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Smart911 Safety Profile

Anyone can create a Smart911 account, providing call takers with important details about themselves, their families and other household information. When they contact 9-1-1, call takers can instantly see their given information, including address, medical and mental conditions, photos and even details about pets. This allows for faster, more accurate dispatch and drastically reduced response times.

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emergency 911 dispatcher

Rave 911 Suite Features

Live Video Streaming and Two-Way Texting

9-1-1 call takers and first responders can request a live video stream from bystanders and first responders on-site without an app or a NG9-1-1 network. Using Rave’s chat component, call takers can initiate two-way text conversations with any mobile caller.

Secure and Useful Caller Notes

Call takers can record notes about incoming calls, track the frequency of 9-1-1 calls from the caller’s phone number, and access an expanded view that displays both prior tickets and notes available for the caller’s phone number.


Secure, Critical Facility Information

Schools and businesses can provide accurate site details for 9-1-1 calls originating from any registered facility. Information can include floor plans, key personnel, utility shutoff locations, hazardous material, AED locations and more. This greatly improves first responders' situational awareness and safety.


Accurate Resident Data on Interactive Maps

During a widespread critical event, emergency managers and 9-1-1 call takers receiving calls for help can easily identify residents in need of assistance, communicate with them, and use interactive web-based map interface to single out areas and send help.


Rave 911 Suite in Action

Cook County Case Study Cover
Case Study
Cook County, Ill., Emergency Personnel Speeds Up Response Time

Enable 9-1-1 call takers to instantly retrieve critical information on a caller’s COVID-19 medical and quarantine status, pinpoint their location faster, and improve emergency response times.

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Overcoming Communications Challenges During a Public Health Crisis

One of the greatest challenges will be keeping your residents up-to-date with accurate information to ensure they are safe and informed.

Product Sheet
State and Local: Rave 911 Suite

Rave 911 Suite, provides 9-1-1 telecommunicators and first responders powerful capabilities for handling, dispatching, and responding to emergency calls more efficiently and effectively.

Case Study
Improve Your Response: How Five Communities Used Rave 911 Suite When it Matters Most

How was Rave 911 Suite used in each of these cases, and why was it such a valuable asset to emergency managers, 9-1-1 directors, government officials and first responders? 

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Understanding the At-Risk Population in Your Community

Keeping your community safe and informed during a critical event is essential, especially for residents who are most at risk.

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A Crisis Communication Guide for Catastrophic Public Health Emergencies

Gain access to preset templates for public health crises and severe weather events to help you prepare for the next emergency.

Product Sheet
Providing Life-Saving Device Location to 9-1-1

Rave and RapidSOS bring lifesaving mobile device location data to 9-1-1 call takers and first responders.

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Benefits of Rave 911 Suite

Rave provides powerful data and communication tools to save time and lives. 9-1-1 call takers are able to both enrich the data available to them during every call received and also resolve dropped calls faster by initiating two-way communications. If an emergency caller is nonverbal, becomes disconnected or has poor coverage, 9-1-1 call takers can easily contact them to send help or verify accidental dials. Additionally, aggregated 9-1-1 call data can be used by both 9-1-1 leaders and emergency managers to collaboratively respond to major emergencies by identifying the most significant problem areas.

Rave 911 Suite has also been certified by the United States Department of Homeland Security under the SAFETY Act (Support Anti-terrorism by Fostering Effective Technology).


More Accurate Indoor Caller Location

Rave’s enhanced location data gives 9-1-1 call takers improved, consolidated location information and refines mobile ALI locations into a single view. We collect location data from multiple sources, including Mobile ALI, Smart911, RapidSOS Clearinghouse and Rave-registered facilities.


Real-Time Situational Awareness

First responders can easily access the rich flow of caller and premise information that improves situational awareness. First responders can view and interact with the Rave 911 Suite using a web browser on any Internet-enabled device.

Usage and activity reports

Usage and Activity Reports

Key metrics, including the number of 9-1-1 calls answered by your PSAP, two-way communication usage, notes history and facility activity can be easily accessed. Leverage map-based call data to enable better staffing and funding decisions.

Rave 911 Suite helped bridge this mobile gap and provided responders with all the information they needed for a safe and effective response.

Sara Kuberski
Emergency Communication Operator,
Kent County, Michigan

Rave’s database and interactive maps help our dispatchers easily and rapidly identify, communicate, and proactively assist those who most need our help.

Thomas M. Valdez
Deputy Director,
Ottawa County, Michigan

The additional information Smart911 provides on mobile 9-1-1 calls improves emergency response time.

Mark Murphy
Emergency Communications Manager,
Dubuque County Communication Center, Iowa

The tools that Rave 911 Suite provides fundamentally changes the information available on every 9-1-1 call.

Todd Johnson
Chief Deputy,

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Learn more if Rave can be used by your community to enhance emergency response. Speak with an expert today.