Effective emergency response requires collaboration: between 9-1-1 dispatchers, first responders and key stakeholders (e.g., local government organizations). Complex emergencies, such as severe weather events, active shooter situations and missing person searches, often call upon multiple agencies in different geographic areas.
Simple human errors and missing information can impact response procedures, reducing efficacy and lengthening the time to resolution. This is especially true during high-complexity, low-frequency situations such as bomb threats or mental health crises. It’s easy for dispatchers and responders to miss critical steps or follow-up procedures, especially when tensions are high.
Rave Link is a robust collaboration platform designed to automate dispatcher workflows, improve situational awareness and simplify complex 9-1-1 calls. This platform from Rave Mobile Safety, a Motorola Solutions company, reduces response time and improves outcomes by providing critical, accurate data to all key stakeholders. Rave Link streamlines communications and facilitates cross-jurisdictional visibility to help agencies respond quickly and effectively.
Rave Link promotes collaboration
This next-generation platform integrates with all Computer aided dispatch (CADs) and features a user-friendly interface. The system can automatically send multimodal alerts to key stakeholders whenever an emergency occurs.
For example, if a violent incident occurs near a school campus, Rave Link will automatically send critical notifications to the superintendent and designated staff members to keep them apprised of the situation.
The system can also automatically notify local government officials and emergency response organizations in impacted areas. These notifications are especially important during crises with widespread impacts, such as severe weather events, wildfires and searches for missing or wanted persons.
Additionally, Rave Link facilitates multi-jurisdictional responses to large-scale events. During a call, the program can automatically populate CAD maps with detailed information about responder availability and location in neighboring jurisdictions. Dispatchers can immediately identify and request available resources from nearby organizations and share critical information to facilitate a coordinated response.
Automated workflows reduce errors
Crisis response isn’t always as straightforward as it seems, especially in situations with a high level of complexity. The standard operating procedures for complex incidents such as multi-alarm fires, missing person searches or behavioral health incidents often require numerous follow-up actions. It’s easy for dispatchers and first responders to forget or miss a step.
Rave Link automates workflows for standard and complex emergencies. The software can automatically trigger multi-step checklists detailing SOPs for various types of crises. Users can access prebuilt checklists and create custom workflows for any type of emergency. Checklists instantly populate on dispatcher screens, providing a clear list of actions and facilitating interactive task management.
Information-sharing improves situational awareness
Rave Link is designed to work with all CAD programs and offers real-time visibility into local and regional areas. Dispatchers can automatically see critical data, such as a vehicle of interest or areas with low responder availability.
Responders can receive instant, accurate information, which is especially useful during incidents that require a multi-agency response. Automatic data population eliminates the need for dispatchers to make manual phone calls to neighboring agencies and organizations. Rather, all agencies automatically receive the information they need to form a detailed picture of the situation. This information improves situational awareness, facilitating data-driven decisions and enhancing responder safety.
Communication tools simplify 9-1-1 response
Rave Link facilitates coordination between dispatchers, first responders and multiple agencies and organizations. For example, if a violent event occurs near critical infrastructure, the system can automatically notify local government organizations, elected officials, and other relevant parties. Notifications are delivered via multiple channels, including voice, SMS, email and other applications, reducing the risk of missed messages. Coordinated communication reduces issues caused by misinformation and ensures that each person gets crucial data quickly.
Additionally, the platform can integrate with existing CADs, allowing every organization to receive data in its preferred format. Authorized agencies can view incidents in nearby areas, so they are informed and ready to respond if needed.
Rave Link facilitates effective emergency response
Response operations are hindered by a lack of information, human errors, and slow communications. When dispatchers have to make numerous manual calls to other agencies or flip through large three-ring binders to find SOP task lists, it slows response times and increases the chance of errors.
Rave Link’s automated tools and comprehensive communication solutions solve these problems at a reduced cost thanks to cloud-based hosting. This platform automates dispatcher workflows, instantly sending alerts to key stakeholders and sharing crucial information with relevant parties. Additionally, it integrates SOP task management, eliminating the need to find physical documents and ensuring that all follow-up steps are completed. Finally, Rave Link reduces staffing-related issues by automatically notifying designated authorities of low responder availability.
Rave Mobile Safety, a Motorola Solutions company, provides 9-1-1 centers and emergency response organizations with robust communication tools that enhance collaboration and improve situational awareness. Rave Link automates dispatcher workflows and facilitates coordination between various response agencies. To learn more about Rave Link and all of our critical communications solutions, contact our team.