Smart911 Platform - Faster 9-1-1 Response

Smart911 saves lives and improves responder safety by providing additional data and communications tools to 9-1-1 and first responders. The Smart911 platform helps call takers and dispatchers make faster, better decisions, and shorten response times.

Smart911 consists of a number of modules that are easily deployed and configured for your PSAP, including:

  • Smart911 Safety Profiles – Opt-in, citizen provided information that automatically displays with an emergency call
  • Smart911 Chat – 2-way SMS text messaging with callers
  • Smart911 Location – Enhanced location information on callers
  • Smart911 Notes – Cloud-based caller notes based on the callers mobile number
  • Rave Facility – Crowd sourced, public safety approved, facility information, including floor plans, for use in improving response time and responder safety
  • Rave Command View – A real-time map-based common operating picture for supervisors and field responders
  • Rave 911 Analytics – Historical call analytics providing key insights for improved staffing and operational decisions

Real-Time 9-1-1 Operating Picture

Rave Command View provides integrated views of all       9-1-1 activity including information collected from the Smart911 Platform. See and react to real-time 9-1-1 call traffic and trends. Easily drill down from map to ticket to call details, and support overloaded call takers.

Smart911 RCV gives real-time common operating picture

Faster Dispatch and Response


The 9-1-1 caller’s Safety Profile contains family member information, photos, medical conditions, disabilities, exact addresses, even pet information, which lets 9-1-1 and first responders quickly send the right help to the right location.

Two Way 9-1-1 Texting

With Smart911Chat,  9-1-1 call takers can initiate 2-way text with any mobile phone caller — non-verbal, hang up, poor coverage, or dropped calls —  greatly reducing the number of unresolved cases and unnecessary dispatches.


Improved Situational Awareness


When a 9-1-1 call comes from a building/campus with a Facility Profile, floor plans, emergency contacts, alarm information, AEDs, keyholder data, etc. is automatically available to 9-1-1 and first responders. Since Facility Profile data is stored electronically, it replaces paper based inspection systems and can be searched anytime.

Better Location Information

Smart911Location information streams from the phone directly to call takers, greatly improving indoor/outdoor location accuracy. Call takers can rebid any 9-1-1 call from anyone with a Safety Profile.