The Right Information to the Right Person at the Right Time

Smart911 delivers accurate detailed caller data with incoming 9-1-1 calls. It helps 9-1-1 call takers make faster and better decisions, shortens response times, and helps save lives.

Citizens sign up for Smart911 and enter information they want 9-1-1 to receive in case of an emergency. Information can include family member data, photos, medical conditions, disabilities, mobility limitations, exact addresses, even pets. Data is automatically validated against user’s phone number(s) and citizen provided data is kept fresh through a patented aging process.


When a person calls 9-1-1, their data automatically displays on the 9-1-1 call taker’s workstation, providing additional information that helps to dispatch the best response to the right location. Data can be easily pushed to responding Law Enforcement, Fire, and EMS to help them respond more quickly and effectively.

Improves Responder Safety and Effectiveness

Smart911 provides critical caller information to first responders, helping to ensure that the right resources are dispatched to the right location and with enhanced situational awareness, enabling them to perform their duties safely and effectively.


Police – Premise details, history of domestic violence, vehicle descriptions, large dogs on site, photos of children who have gone missing or elderly residents prone to wandering.


Fire – Property layout, number of people in household, disabilities and/or mobility limitations, hazardous materials, utility shut-off locations, access instructions.


EMS – Gate and access codes, allergies, medical conditions, medications and treatment assets, emergency contacts, special transport needs.

Assists 9-1-1 Telecommunicators

The rich information flow and supporting features of Smart911 help 9-1-1 telecommunicators resolve calls faster and easier, dispatch more effectively, and save lives.

  • Instantly and automatically delivers potentially life-saving data available about unresponsive or non-communicative callers to the telecommunicator’s desktop.
  • Initiates text sessions with mobile callers. Text when callers are non-verbal, hang up, or when calls are dropped, creating greater response and reducing the number of unresolved cases. Multi-chat allows call takers to efficiently handle multiple calls at once.
  • Ability to re-bid the location of a mobile caller, even in dropped call or callback scenarios.
  • Accurate physical addresses for mobile phones help you convert a general mobile location into a dispatchable address.
  • Immediate identification of important dispatching details, such as the need for specialty resources, additional units, a hidden driveway, or known medical condition.
  • Enables call reporting for all device types across regions, providing visibility into frequent callers, transfer history, dropped calls, and misrouted calls along PSAP boundaries. The ability to append notes to a call that are viewable across PSAPs enables efficient collaboration across jurisdictions for a specific incident or caller.
  • Rapid delivery of rich content to first responders on mobile devices (even a smartphone) speeds response and minimizes communication errors.

Smart911 Saves Michigan Man's Life

There have been several times Smart911 has helped responders save lives – none so incredible as what happened in Grand Traverse, Michigan in November of 2014.

Other Smart911 Use Cases


Medical Condition/Location – Nashville, TN 9-1-1 received a call from a citizen who said a man was unresponsive in his apartment. The caller knew nothing of the man’s medical history, but because he was using the unconscious man’s phone, the Smart911 Safety Profile immediately displayed. It gave his exact location in a large complex and indicated that the man has Epilepsy. 9-1-1 immediately dispatched EMS which enabled them to locate and treat the patient quickly.


Home Invasion/Silent Caller – Jessamine County, KY E911 received a cell phone call from a resident who reported someone attempting to enter her home through the front door. The call audio was poor, and the caller was afraid to speak too loudly and potentially alert the intruder. Using the information included in the caller’s Smart911 Safety Profile, the telecommunicator dispatched police to her home address and also provided information on the caller’s vehicle, which was parked in the driveway, to confirm that police were at the correct location.


Unresponsive Caller/Cell Phone – A wireless 9-1-1 caller was unable to communicate. Using the Smart911 Safety Profile, the call taker identified the caller’s home address, which was near the location hit on the wireless phone. The call taker noticed the caller had a bee sting allergy, and dispatched EMS in addition to law enforcement. EMS arrived to find the caller in anaphylactic shock from a bee sting. The rapid medical response contributed to a successful outcome for this individual.


Accurate data with no maintenance overhead – Citizens provide and self-manage the data. Phones are validated to ensure data integrity. Automatic reminders are sent every 6 months. Rave provides support to citizen inquiries.

Compatibility – Works with traditional 9-1-1 infrastructures and NG9-1-1 IP-based systems. Hundreds of successful implementations in every call taking environment across numerous CAD and call taking system combinations. We are ready with flexible deployment options to meet your specific operational requirements.

Supplements traditional data – Smart911 profiles give supplemental ALI information associated with all phone types – landline, mobile, and VoIP.

Implementation timeline – Deployments are typically done remotely, require minimal technical on-site support, and can be completed in hours.

Security and reliability – Secure, hosted, geographically redundant architecture, meeting the highest security standards.