A small and mid-sized business (SMB) is a company traditionally defined by its number of employees: 25 to 500. Due to their size, SMBs face unique challenges compared to their larger counterparts, especially in the post-pandemic environment.
Many small and mid-sized business owners face difficulties planning for the future, pressure to perform, and trouble communicating with employees who are spread out between remote and in-office locations. The same applies to K-12 and higher education institutions, state and local government facilities, and healthcare facilities. In this blog, we’ll talk about how SMBs and other organizations can tackle these difficulties.
Use multiple platforms to communicate with your team
Though the world is over two years into the COVID-19 pandemic, many businesses still have employees working remotely or working varied schedules. If your employees’ workdays are staggered, or you have a mix of remote and in-office workers, communicating with your entire team can be a challenge.
Using a mass notification system is the answer. With this kind of system, one message can be sent simultaneously across multiple channels: SMS texts, emails, voice calls, PSAs, social media, and much more.
When you need to fill an open shift at the last minute, remind everyone of an upcoming event, or inform your employees of a system outage or IT failure, a mass notification ensures that everyone receives the message, no matter where they are.
Keep your team informed during emergencies
A mass notification system is beneficial for day-to-day, but it’s also valuable during emergencies. When seconds count — during a weather disaster, dangerous threat to your facilities, or other unplanned events — a mass notification system lets you communicate with everyone on your team, whether they’re working from home, traveling on the job, or in-office.
You can’t assume employees have their smartphones handy during the workday, which is why a mass notification system that can send alerts via other channels (like desktop, email, RSS feeds, public address systems, or digital signage) is a powerful tool. That’s key to keeping your team safe when the unexpected happens, even if they’re in a meeting.
Monitor and care for your employees’ wellbeing
Everyone is feeling stressed, anxious, and overworked post-pandemic. At an SMB, where budgets may be tight and staff lean, that’s likely even more true. As an SMB owner, it’s your responsibility to care for your employees’ health and wellbeing to the best of your ability (as well as yours!).
Reports of anxiety, depression, and mental illness have increased since COVID-19 spread, as much as 50% according to some studies. And, unfortunately, workplace violence is experienced by millions of American employees every year.
SMBs need resources to support the health of their employees. Confidential communication tools, like an anonymous text-to-tip system, gives employees a way to share their concerns with those in charge. While an anonymous tip system can help employees report incidents or threats of violence, it can do more. A comprehensive safety app should also share contact information and resources for employees so they know who to talk to and what to do following a threat or incident.
Empower your SMB organization by choosing Rave
With a smaller staff compared to a larger corporation, you have the chance to connect with your employees more personally regarding their physical, mental, and emotional health. However, that doesn’t make the task easy…unless you have tools that can help you do so.
The Rave critical communication and collaboration platform is the leading choice for owners of SMBs who want to keep employees informed, uphold employee wellbeing, and provide safety resources and emergency tools. With the Rave critical communication and collaboration platform, the employees in your SMB can:
- Receive important information across multiple channels no matter where they are with our leading FedRAMP-authorized mass notification system.
- Contact 9-1-1 teams and emergency personnel immediately with an emergency communication tool
- Report threats or concerns with a confidential personal safety app
- Access emergency plans and resources for handling COVID-19 in one centralized dashboard
Whether you’re an SMB, an educational institution, hospital, or municipality, you and your team deserve tools that enhance and uphold employee wellbeing and safety. Schedule a demo today to learn about Rave’s prepackaged solutions for corporate enterprises and SMBs, or about configuring a custom solutions package for your organization.