Communicating with staff on a 24/7 schedule can be even more challenging during a crisis when there's an increased demand for emergency care.
Meet the CMS emergency preparedness rule requirements
Reduce communications fatigue with targeted two-way communications
Prevent workplace violence and keep staff safe
Staff members grow frustrated when administrators send unclear updates and poorly targeted notifications causing confusion and inefficiency. Healthcare workers expect their organization to proactively provide clear direction on meeting announcements, schedule changes, and everyday communication with staff, as well as emergency notifications for urgent issues and staff needs.
You can easily meet staff expectations by segmenting your sends into unlimited groups — department, location, or any criteria you choose — for targeted messages. For time-sensitive communications like trauma code calls and surprise department of health visits, you can send notifications with 2 clicks across voice, text, email, digital signage, website, sirens and much more.
Although understaffing is a significant problem in healthcare organizations, staffing continues to be a manual and time-consuming process that increases cost. Today, administrators spend too much time making phone calls, tracking responses, and coordinating shifts, negatively impacting staff morale and patient care.
In emergency situations, hospitals need a fast way to alert staff
All the new CMS requirements are overwhelming healthcare organizations. As of November 15, 2017, every healthcare organization has to meet the Emergency Preparedness Requirements including emergency exercises, and ability to communicate via several different channels.
Since one avenue of communication is no longer considered enough to meet the guidelines, healthcare organizations need to be able to send multi-modal notifications simultaneously and generate reports for CMS compliance.
The healthcare sector makes up 9 percent of the overall U.S. workforce, but it experiences as many violent injuries as all other industries combined.
Healthcare organizations are accountable for staff well-being and need robust safety and security operations to protect healthcare workers and prevent violence.
Through emergency notifications, panic buttons, and anonymous tips, safety
Despite being the eyes and ears of your organization, your staff
might be hesitant to report incidents or personnel issues.
You can tap into your organization by empowering them to discreetly submit anonymous tips through a mobile app. The See Something, Say Something technology increases engagement and prevents staff from withholding timely, critical information.
When a tip or employee check-in is received, Corporate Security or key personnel can respond with a message to gather more information, if needed.
Every organization has its own unique needs and challenges. That’s why we offer a wide range of products and features that can be scaled and customized to fit your organization. Explore our complete suite of Healthcare Solutions, then contact us to learn how we can customize those solutions for your organization.