Emergency Communication System

Rave Mobile Safety´s emergency communication system – “Rave Alert” – is a critical communication platform trusted to deliver the right message to the right people at the right time by thousands of communities, schools and businesses.

The effectiveness of Rave Alert is attributable to the platform using a hierarchy of communication channels to quickly and simultaneously “cut through the noise” and ensure those in danger are alerted immediately to the fact – saving time and saving lives.

With public safety grade availability, performance and security, our emergency communication system is a trusted platform for when everything else fails. Rave Alert is tested and proven daily, with ½ billion mass notification messages sent every year.

How to Get Started with Rave Alert

Rave Alert is a feature-rich, web-based communications platform through which emergency alerts and updates can be sent from any Internet-connected device. To get started with Rave Alert, system administrators should speak with Rave Mobile Safety technology experts in order to gain access to the platform and develop an end-user web portal.

The next stage is to create an emergency notification database – a database of end-users to be notified in the event of an emergency. There are two ways in which this can be achieved quickly:

  • The easiest way to add end-users to the emergency communication system is to leverage the platform’s SMS text capability and have all potential alert-receiving contacts text a keyword to a shortcode number to opt-in.
  • Alternatively, system administrators can autoload end-user details from existing databases and give the contacts the opportunity to opt out of the emergency communication system. This process may be subject to state, corporate or school privacy policies.

Once end-users have opted into or are autoloaded into the emergency communication system, they can then edit their profiles via the end-user web portal. For instance, end-users can choose to add other contact numbers and provide additional information that may be critical in the event of an emergency – such as existing health conditions, special needs or mobility issues.

Using an Emergency Communication System in an Emergency

When an emergency situation occurs, system administrators log into the platform, compose an emergency message or use an existing emergency template, select the channel(s) of communication through which the message should be sent (a choice exists of text, email, voice, RSS, Alertus, Twitter, Facebook and CAP) and identify which contacts in their database the message should be sent to.

In many scenarios, it is not essential to send an emergency notification to all end-user contacts in an emergency notification database. For example, if a nationwide company has an emergency communication system at its disposal and a fire erupts on one of its premises, the emergency notification would only need to be sent to employees located where the risk of danger exists.

End-users can easily be assigned into groups according to their location, role, or other attributes through the Rave Alert platform. Alternatively, the emergency communication system can be set up so that end-users text different SMS keywords to automatically be assigned a group, or end-users can opt into multiple groups via the end-user web portal.

Non-Critical Uses for the Rave Alert Platform

One of the benefits of Rave Alert´s emergency communication system is it can be used for other, non-critical uses. The opt in/opt out SMS text capability and the option to create an unlimited number of groups provides the opportunity for communities, schools and businesses to use the Rave Alert platform to communicate information that may appeal to certain groups of residents, students and employees. For example:

In communities, a tourist group could be created for visitors to the area. Visitors could be invited to opt into the group to receive interesting and relevant information throughout their stay, and simply opt out of the group when they leave the area.

In schools, a library group could be set up to advise students of new arrivals in the school library. Using the same opt in/opt out SMS text capability, students can easily join and leave the library group as they wish.

In businesses, a special group could be established to guide delegates throughout a conference. The Rave Alert platform could be used to provide a schedule of events each day and to send timely reminders of forthcoming presentations.

Mechanisms exist to prevent end-users in multiple groups from receiving the same message multiple times via the same communication channel, and the grouping function also prevents the scenario in which end-users opt out of the emergency communication system altogether due to receiving too many irrelevant notifications..

Request a Free Demo of the Rave Alert Platform

There are many features of our emergency communication system that have not been mentioned in this article due to them being use-specific – for example when auditable proof about the content of the message and the fact it was received is required – and therefore we invite any safety officer, communications officer or compliance office to contact us and discuss their specific requirements with our team of technical experts.

Our team will be happy to elaborate on the features of our emergency communication system as they apply to each scenario, and organize a free demo of the Rave Alert platform in order that the features can be seen in action. Naturally, our team of technical experts will be able to answer any questions about our emergency communication system and how it is the most effective way of connecting with thousands of people before, during and after an emergency.