“The technology you use impresses no one. The experience you create with it is everything.”
Home Depot User Experience Manager Sean Gerety, a modern-day guru on customer engagement, culture, practices, and products, is the man behind this message which I thought would serve as a great springboard for this blog.
Think about it.
If you work in a safety-focused role, your whole mission is to protect residents, co-workers, students, or peers to the best of your ability.
Performing to the best of your ability requires that you keep learning, growing, and adopting innovative practices. As with much of everything in life, it’s not a one and done thing.
Safety is constantly evolving, and so should we.
What is Rave Summit?
In the spirit of information and knowledge, Rave launched its first Summit in 2009. The event, which will take place virtually from September 27-29 this year, is designed to help those charged with emergency planning, preparedness, and response to keep pace with innovation, persistent issues, and emerging threats. The free program will begin with training for Rave customers and those interested in learning more about Rave’s safety solutions, while the final two days will feature two timely keynote addresses and 21 educational and roundtable sessions. Even the most seasoned public safety officials, emergency managers, 9-1-1 call takers, campus security leaders, or K-12 administrators will glean new insights during the Summit and emerge better prepared to elevate the safety “experience” where they work.
Summit kicks off with product training so that attendees can better understand the various Rave technology offerings and capabilities at their disposal. As a product innovator, Rave is always updating its wide array of solutions and product features to meet the evolving demands of stakeholders and society. On training day, attendees will find out how to optimize their current technologies or learn about ancillary Rave products that may enhance safety efforts. The one-day training session covers some of Rave’s hallmark offerings including Rave Alert, Rave Aware, Rave Collaborate, Rave 911 Suite, Rave Prepare, AppArmor, and SwiftK12. Those responsible for public safety or for keeping people safe in school environments, corporate offices, healthcare facilities, or government buildings will walk away with next generation insights and inspiration. The flexible Summit format allows attendees to watch concurrent trainings, dial in for select sessions, or bookmark content for on-demand viewing anytime in the next year.
What Can I Expect at the Rave Summit Training?
The first session will center around Rave Alert. This primer is recommended for those new to Rave solutions or just beginning to get their feet wet when it comes to safety technology.
Revisiting possibilities is always a good idea in any role but especially in the safety space where needs and nuances are constantly changing. Something that may have been less important when technology was initially considered or purchased, may require further discovery and application now. That’s why more seasoned Rave users will find value in a refresher on capabilities and a session on roles-based access controls.
Maybe you’re curious about something new, or rather, something new to Rave? Earlier this year, Rave acquired Canadian-based AppArmor, which is well known for custom-branded mobile apps and incident reporting. During the AppArmor App for Higher Education training session, features and customizations will be highlighted along with benefits for staff, faculty, and students. This training will be particularly helpful for those interested in attending the Resuming Normal Campus Operations session on Day 2 of Summit when AppArmor’s Matt Kernerman and campus public safety professionals discuss pitfalls encountered as campuses re-opened after the pandemic. One of the co-founders of AppArmor, David Sinkinson, will also present an overview of the app with a focus on state and local use cases. Likewise, during a panel discussion on Day 3, Sinkinson will delve deeper into technology transformation and cover vendor selection, familiar challenges, and lessons learned from large deployments.
Collaboration is essential in the world of safety and as such has become the cornerstone for all of Rave’s technology solutions. That is why Rave Collaborate, which provides tactical crisis management for both planned and unplanned events, was introduced at last year’s Summit. Rave’s customer success and development teams have been hard at work making this platform even more robust. Rave Collaborate expert Bill Homer will walk attendees through new features and functionalities as part of the Summit training.
Rounding out the 2022 Rave Summit training agenda are presentations on community marketing and outreach with Sasha Gregory, an overview of the Rave 911 Suite, an introduction to RaveAware with Juliet Schiff, and a session led by Christina Persechino on SwiftK12. The training day, and the three-day Summit in general, has been built so that people working in different disciplines and different settings with the shared objective of safety, can optimize technology.
The Summit experience exists so that safety-focused practitioners can be well-versed on ways that technology can help them protect people and property. Learn more about what’s in store and register today.