SMARTSAVE AWARD

• Smart911 Safety Profile: If the Safety Profile is used in any way, to provide information, confirm details with the caller, or needs to be referenced during the call or response.

• Facility Profile: If a facility profile is used to improve situational awareness and response.

• Chat: Chat is used to communicate with the caller to facilitate dispatch and response.

• Notes: If previous notes are utilized in order to assist in the dispatch and response.

• RapidSOS Location: If the location provided from RapidSOS was used to locate the caller.

• Rave First Responder View: If a responder in the field is able to utilize the responder portal in order to assist in the response.

Example:

Domestic situation: We was able to chat with the caller to determine if any weapons in the residence. Also if any children where present and names of parties involved. With this information was able to provide safety information to responding law enforcement.

- Submitted on Dec 2018

Telecommunicator received an open line call in which the address was not given. Because of the SMART911, the dispatcher was able to ascertain the address and send help. This was an in progress call that resulted in a person being arrested for assaulting another person. Without the SMART911 program it would have taken several more minutes to accurately pinpoint the location and send first responders. Ultimately, the use of SMART911 possibly saved the person from being assaulted more severely or may have even prevented worse.

-Submitted on April 2018

The Rave SmartSave Award recognizes emergency management personal,  telecommunicators, or safety staff for utilizing Rave Alert for sending mass notification to alert individuals in your community, campus or facility staff.

Examples:
Dispatch received a report of a 63 year old male Alzheimer's patient who had left his residence on foot approximately one hour prior to the caller reporting him leaving. At 30 degrees, the subject was only wearing blue jeans, a knit cap and a fleece jacket. At 13:27 pm Dispatch sent out a Rave Alert with a radius of 10 miles surrounding his home address. At 13:32 Dispatch received a call from a citizen who had received the alert and had seen an elderly man walking about 10 miles east of his home location 20 minutes prior to receiving the alert. Units were sent to the area and located the subject, who they confirmed to be the missing 63 year old Alzheimer's patient. The man was returned home safe and well.

-Submitted on November 2018

The Rave SmartSave Award recognizes call takers and responders for responding to Rave Panic Button use and positively impacting the call. As well as organizations, institutions or businesses staff for utilizing the Rave Panic Button in any way that positively impact an emergency call.

Example:

A teacher at an Elementary School, activated the Rave Panic Button for a medical emergency to alert her colleagues and contact 911 that a student was in need of medical attention. Immediately, the School Resource Officers, nurses, and Administrators were notified through the Rave Panic Button that a medical incident was in progress at one of our school buildings. Rapidly, first responders arrived on the scene to render aid. The Rave Panic Button notifications allowed for a quick response time of both internal resources as well as first responders. I would like to submit this SmartSave Award on behalf of a teacher for her quick thinking and calm under pressure.

-Submitted on Dec 2018

The Rave SmartSave Award recognizes campus safety staff, police, and individuals for responding to Rave Guardian use and positively impacting the call. There is no limit to how many awards can be presented to an agency or individual in a given time frame.

Examples:

• If a student’s Rave Guardian timer goes off, and Campus Safety is able to assist.

• When someone uses the Guardian app to submit a tip and positively impacts a situation.

• Anytime student using their Guardian app to call campus or 9-1-1