Rave Summit 2020 Session

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#ShowUp! Defining the Standard of Excellence in Your PSAP

#ShowUp! Defining the Standard of Excellence in Your PSAP-1

Previously presented at Rave Summit 2020

The #SHOWUP Campaign, developed by Orleans Parish Communication District’s Tyrell Morris, was designed to clearly define the service expectations of staff on each and every interaction they have throughout the day.

In this video, Morris, the district’s executive director, shares the standards necessary for ensuring successful outcomes, how to evaluate levels of service, and how to place emphasis not just on the processes completed, but on the overall experience.

watch the session

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