Rave Summit 2020 Session

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How to Quantify the Qualitative - Making EM Measurable through Rave

How to Quantify the Qualitative - Making EM Measurable through Rave-1

Previously presented at Rave Summit 2020

Emergency management requires a diverse set of skills that can include excellent customer service, critical problem solving, and most of all, patience. However, these skills aren’t easy to quantify.

This video shares how the University of Kansas Medical Center Public Safety Department has used the Baldrige Excellence Framework, in tandem with Rave Guardian, to become a more process-driven organization.

watch the session

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