Suffolk County Unveils Smart911 As New Public Safety Initiative


County Officials Urge Residents to Create a SMART 911 Profile Providing Emergency Responders with Critical Information that Can Save Time and Lives

Today, Suffolk County, NY Executive Steve Bellone and Fire Rescue Emergency Services (FRES) Commissioner Joe Williams announced the implementation of SMART911 to enhance 9-1-1 services offered by the County.

Smart911, a product of Rave Mobile Safety, allows citizens to create a Safety Profile for their household that includes any information they want emergency responders to have in the event of an emergency. When a citizen makes an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right response teams to the right location with the right information. Responders can now be aware of many critical details they may not have known previously. Fire crews can arrive at a house fire knowing how many people live in the home and the location of bedrooms and EMS can be advised of allergies or specific medical conditions.

“For minimal cost, Suffolk County has implemented a new public safety initiative which assists residents in providing pertinent information to emergency responders that can help to save lives and reduce response times,” said County Executive Bellone. “When you create your Safety Profile, you choose what information to include and what details are important to share with responders.  Every household has different needs, and Smart911 allows you to customize your Profile to your household.  It is important to note that your Safety Profile is 100% private and secure, and only available to 9-1-1 when you place an emergency call.”

“When the FRES receives a 9-1-1 call, we have limited information accessible to the Operator,” said FRES Commissioner Joe Williams.  Having access to additional information the resident provides will allow emergency responders to better understand and assess the situation which is a benefit to both the resident and the call-taker.”

Nationally about 70 percent of calls to 9-1-1 are made from mobile phones, which provide limited location information. Including an exact address in a Smart911 Safety Profile can save time during a response, especially if that address is located in a multi-unit building or development. Information from a Safety Profile can also be passed on to responders in the field for more precise, rapid response.

“This is an exciting technological tool to assist our Emergency Services personnel in protecting and serving our residents during what may be life and death situations when every second counts,” stated Legislator Kara Hahn.  “Every bit of intelligence that can inform our first responders and help them prepare for the emergency situation they face will help to save lives.”

Smart911 is currently available in 31 states and more than 350 municipalities.  It has been credited with positively impacting emergency situations across the U.S., including a missing child case in Arkansas, and saving lives, such as a heart attack victim in Nashville, TN.

“We encourage residents to create their Smart911 Safety Profile today at to have their information immediately available to Suffolk County Fire Rescue and Emergency Services operators, stated Bellone.  “Taking a few minutes now to provide pertinent information regarding your household and family can help to reduce response times and save lives.

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