FRAMINGHAM, Mass.—August 23, 2022 — Rave Mobile Safety, the trusted provider of technology solutions that enhance critical communications, increase resiliency, and improve safety, has partnered with RapidDeploy, the industry leader in cloud-native 9-1-1 mapping and analytics, to launch the world’s largest public safety incident data sharing solution in the state of California. This first of its kind project will utilize public safety data aggregation, intelligence sharing, workflows, and notification capabilities found in Rave Link to enable Computer Aided Dispatch (CAD) data sharing, interoperability, and real-time information exchanges while leveraging best-in-class mapping and data visualization from RapidDeploy Radius Mapping.
California invests heavily in protecting the public, breaking down public safety silos and improving efficiencies statewide
With the increase in size and frequency of disasters such as wildfires, earthquakes, and flooding, collaboration between police, fire, EMS, and other agencies has become more critical. In the past, integrated responses have been hampered by jurisdictional boundaries, siloed communications, and reliance on on-premise legacy technologies. California is the first statewide implementation of Rave Link’s data sharing technology, combining insights from disparate systems for improved outcomes, and sets the stage for a wide variety of data to be integrated into the RapidDeploy platform in a unified way as part of the 9-1-1 call taker workflow.
“This is a major step forward for public safety in general, and in particular for the residents of California, who will benefit from decreased response times and more data-informed decision making whenever they call 9-1-1,” Rave Mobile Safety CEO Todd Piett said. “Each day we witness tragic events that demonstrate the importance of a holistic response and until now, public safety organizations have been unable to seamlessly share critical information across jurisdictions about concerning events as they were unfolding.”
The innovative undertaking utilizes Rave Link’s data aggregation technology so that public safety agencies and the broader response community have access to incident details and can react swiftly. Agencies will also be able to visualize shared data as part of RapidDeploy Radius Mapping, a next-generation cloud-native solution, alongside mobile device call data with live location capabilities, streaming video, text messages, crash data, and alarm data.
“This project breaks down siloes throughout the state, improving outcomes for its citizens, first responders, and social workers,” said Steve Raucher, co-founder and CEO of RapidDeploy. “We are honored to partner with California officials and Rave so that 9-1-1 call takers have essential information when and how they need it to improve workflows and safety outcomes.”
California has one of the world’s largest 9-1-1 systems, with 450 Public Safety Answering Points (PSAPs) handling close to 30 million calls a year. Earlier this year, Rave Mobile Safety announced it had been selected as California’s emergency notification alert and warning system for the state’s Next Generation 9-1-1 or NG911 infrastructure project. The company will now expand its work in California by utilizing Rave Link to foster agency to agency data sharing. Over the last three years, RapidDeploy has partnered with California to bring next generation mapping and text-to-911 to the state. During this time, more than 150 million signals have been processed.
Communities have relied on 9-1-1 systems to respond to emergency response needs for more than 40 years, but as cellular phones, text messaging, video chat, social media, and other internet devices have emerged, it has become clear that PSAPs need to be able to accept information from various communication sources. The National Emergency Number Association (NENA) or the 9-1-1 Association has been advocating for updated 9-1-1 systems since 2000 so that emergency call takers are prepared to meet the needs of anyone requesting public safety assistance.
“NENA has long championed the importance of data sharing and interoperability in NG9-1-1 and led standards-development efforts to enable it,” said Brian Fontes, CEO of NENA. “We applaud California’s public-safety leadership and their industry partners for taking this bold step to improve 9-1-1. This level of data conveyance and data visualization will undoubtedly enhance emergency response across the state and pave the way for similar efforts in other states.”
By taking these steps, California has laid the groundwork for future safety enhancements including the ability to collaborate with emerging innovative first responder processes, mobile crisis teams, and the new 988 Suicide and Crisis Lifeline call center which provides confidential support to people in suicidal crisis or mental health-related distress. Additionally, the state will be able to universally protect schools and other soft targets by leveraging the Smart Proximity Alerts feature within Rave Link which allows authorities to set up automatic notifications regarding certain incident types or activities within geo-fenced areas of protection.
About Rave Mobile Safety
Rave Mobile Safety is the leading provider of critical communication and collaboration technology used to save lives, manage crisis incidents, and increase resiliency. From major disasters and crisis events to everyday emergencies and operational incidents, the Rave platform enables critical data sharing, mass notification and emergency response coordination. Over 8,000 first responder, emergency management, 9-1-1, and federal, state, and local agencies—as well as corporations, healthcare organizations, universities, and schools—all rely on Rave to prepare better, respond faster, recover quicker, and mitigate anticipated critical incidents. Founded in 2004, Rave’s award-winning software solutions are backed by leading growth equity firm TCV. Let Rave enable you to do all you can today® to keep everyone safe. For more information, visit https://www.ravemobilesafety.com, read our company blog, and follow us on LinkedIn, Twitter, and Facebook.
RapidDeploy is the industry’s leading provider of mapping and analytics solutions, transforming 9-1-1 communications centers of any size into data-centric organizations. RapidDeploy achieves its mission of saving lives by reducing response times with new levels of situational awareness and the seamless integration of third-party data onto its cloud-native platform, ensuring it is available when, where, and how Telecommunicators and First Responders need it. To learn more, visit https://www.rapiddeploy.com/ and follow us on LinkedIn, Facebook, Twitter, and Instagram.