Nashville Emergency Communications Center Purchases Smart911 from Rave Mobile Safety


Smart911 is free for citizens and allows them to enter safety information online that is automatically displayed to 9-1-1 operators during an emergency

The Nashville Emergency Communications Center and Rave Mobile Safety, a leading provider of software safety solutions, today announced the purchase of Smart911 for use in the Nashville area. Smart911 allows citizens to enter information online that they want to have delivered automatically to the 9-1-1 operator in the event that a 9-1-1 call is placed. The additional data provided is far more extensive than what is normally available to first responders and helps to improve incident outcomes.

“Smart911 provides us with critical information about callers that will help us more efficiently process emergency calls for service,” said Nashville Emergency Communications Center Director Duane Phillips. ”Smart911 is enhancing our service today, and as we move towards a Next Generation 9-1-1 infrastructure (NG9-1-1), we will be able to use this information to provide even more robust capabilities to our citizens. Additionally, since we continue to see a growing number of 9-1-1 calls that originate from mobile phones, it’s a great benefit to know that this data is provided for calls that come from landline, VoIP, and mobile phones.”

“Nashville Emergency Communications Center is a leader in providing emergency communications service,” said Todd Piett, VP Product Rave Mobile Safety. ”We are excited to work with them to deliver Smart911 to the citizens of the Nashville metropolitan area.”

Smart911 provides citizens with the ability to enter information that they want to make available to 9-1-1 call takers through a secure web site at Information can include children’s photos, medical conditions, home addresses of mobile phone callers, disabilities or other rescue-related information. Smart911 then delivers this information automatically with any 9-1-1 call to the call taker’s work station at participating Public Service Answering Points (PSAPs). The service, which is free to citizens, enhances response and supports improved incident outcomes, by providing responders with critical additional information. It also supports citizen demand for the ability to easily provide and manage special needs data.

“We strongly encourage those whom live, work and visit Nashville to register for this free service,” Phillips added. ”The information provided remains completely confidential and is only available to emergency responders in the event they call 9-1-1. The information provided can help save lives.”

About Nashville Emergency Communications Center

The Nashville Emergency Communications Center ( serves as the sole Public Safety Answering Point (PSAP) for all 9-1-1 emergency and non-emergency calls within Metropolitan Nashville and Davidson County. In addition, the Nashville ECC is responsible for dispatching police, fire and emergency medical resources within the same jurisdiction, making it the largest NAED-accredited consolidated emergency communication center in the United States. Call takers answer approximately one million calls for service each year, with an average 9-1-1 answer time of 6.4 seconds.

About Smart911

Smart911 ( is a service of Rave Mobile Safety that provides 9-1-1 responders with critical supplemental data that callers have opted to provide emergency responders in the event of a 9-1-1 call. Smart911 is easily deployed and works seamlessly in NG9-1-1 (IP-based) or legacy environments, providing emergency responders with valuable information which can improve responses and even save lives.

About Rave Mobile Safety

Rave Mobile Safety ( is a leading provider of software solutions for individual, group and public safety. Rave designs, sells and supports an award-winning suite of safety applications including Rave Alert multimodal emergency notification system, Rave Guardian GPS-enabled personal safety tool, and Smart911 for more effective 9-1-1 responses. Hundreds of organizations and millions of individuals nationwide rely on Rave Mobile Safety technologies for improved safety in communities, at schools, in the home, and at work. Rave Mobile Safety is headquartered in Framingham, Massachusetts. Investors include Bain Capital Ventures, Sigma Partners, and RRE Ventures.


Get the latest from Rave delivered straight to your inbox

Confidentiality Guaranteed 
Your information is never shared.


We'd love the opportunity to work with you.