3rd Annual Smart911 Summit Brings Together Charter Customers and Public Safety Professionals from APCO and NENA


Leaders from Across the U.S. Share Innovation and Ideas to Help Shape Future of Emergency Response at Rave Mobile Safety’s Annual Session

Rave Mobile Safety, the trusted software partner of campus and public safety, today announced that May 2-4 it hosted a highly successful Smart911 Annual Summit with professionals from The Association of Public-Safety Communications Officials (APCO) International, National Emergency Number Association (NENA), and its Charter 50 member-customers that are leading the transformation of 9-1-1 response with innovative technology in their respective states. Each year, Rave Mobile Safety brings together industry leaders to explore the current challenges and opportunities facing Public Safety Answering Points (PSAPs) on both the national and state levels, discuss emergency response best-practices, and evaluate new product concepts.

“Smart911 is on the leading edge of providing life-saving data to emergency call takers and first responders across the country with 9-1-1 calls,” said Tom Axbey, president and CEO, Rave Mobile Safety. “As our customers continue to gain operational experience with the type of data that will be even more prevalent in NG9-1-1, it is critical we listen carefully to their experiences and best practices and integrate that feedback into our solutions. This Summit was particularly helpful, as we explored topics that are top-of-mind for public safety communications professionals as they look for ways to better serve citizens.”

Charter 50 Program members are selected for their dedication towards improving the emergency response landscape. The members were first to implement Smart911 within their state and have served as an example and resource for counties and cities across the US. One PSAP from each state is selected to bring forth regulations and trends impacting their region, provide feedback on the Smart911 roadmap and identify best practices in emergency response.

“It’s an honor to be a member of the Charter 50 Program and I’m happy to engage with a public safety partner that places such value on customer feedback,” said John Jokantas, Director of Communications, Porter County (IN) 9-1-1. “Smart911 has had a great impact on the level of service we are able to provide our citizens and I’m excited to work with their team and provide input that will help shape the future direction of the product.”

“This is the third year of our engagement with Rave and Smart911 and it has been a valuable partnership,” said Rick Jones, operations issues director at NENA. “Rave has been a leader in integrating feedback from the 9-1-1 community into their solutions and sharing information with industry associations. We strongly encourage companies to work with NENA and APCO in the development of products and operational guidelines in order to allow emergency services to be as effective as possible.”

APCO International and NENA are dedicated to improving public safety by working with technology providers like Rave Mobile Safety to improve emergency response. APCO International is the world’s largest organization of public safety communications professionals. It serves the needs of public safety communications practitioners worldwide — and the welfare of the general public as a whole — by providing complete expertise, professional development, technical assistance, advocacy and outreach. NENA’s Mission is to foster the technological advancement, availability and implementation of a universal emergency telephone number system (9-1-1) and promote research, planning, training and education. The protection of human life, the preservation of property, and the maintenance of general community security are among NENA’s objectives.

Smart911 enables public safety telecommunicators to improve emergency responses by providing them with vital, life saving citizen information. With Smart911, citizens enter personal information online, which is then automatically available to a 9-1-1 call taker. The additional data provided is far more extensive than what is typically available to a 9-1-1 telecommunicator, and can include information about health, disabilities, family members or pets, and a home address affiliated with a cell phone number. The information provided by Smart911, combined with skilled public safety professionals, has proven to dramatically improve outcomes of emergency incidents.

About Rave Mobile Safety
Rave Mobile Safety is the most trusted software partner for campus and public safety. Used by leading Institutes of Higher Education and State and Local Agencies, the award-winning portfolio of RaveAlert, RaveGuardian, Eyewitness, Smart911 and SmartPrepare enables millions to feel safe, secure and connected. Rave Mobile Safety is headquartered in Framingham, MA. For more information please visit


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