Smart911™ Safety Profile & Text-from-911 Helps Divert Domestic Violence Incident in Kent County, MI

Rave 911 Suite™ empowers call taker to follow up with 9-1-1 hang-up while proactively accessing location data and information 


If someone is in a situation where they need to call 9-1-1, but they also can’t safety speak, how can call takers still help them? For many call centers, this can be a major challenge. However, Kent County, Michigan’s use of Rave 911 Suite enabled one call taker to learn more information about a hang-up, leading to a response that helped save a woman from danger.

Learn how the Rave 911 Suite helped make this save possible by downloading the case study, “Smart911 Safety Profile & Text-from-911 Helps Divert Domestic Violence Incident”.