How Nashville Improved Emergency Communications for 650,000 Residents

Case Study

How Nashville Improved Emergency Communications for 650,000 Residents

Nashville Emergency Communications Center (NECC) is a consolidated center providing all call taking and dispatch services for Law Enforcement, Fire and EMS in Nashville and Davidson County (TN). Protecting a population of nearly 650,000 individuals, NECC takes over 500,000 calls for service per year.

Following a historic flood, NECC needed improved emergency communications and sought out a solution to provide additional information about 9-1-1 callers. NECC recognized the value of supplemental data in the Smart911 Safety Profile to help responders more quickly identify the location of a mobile caller.

Once contracted, Smart911 was installed and running in NECC within 30 days. Within 14 days of Smart911’s public launch, Smart911 had already played a role in saving the life of a young child.