On Last Week Tonight, John Oliver highlighted the current limitations to the 9-1-1 infrastructure and the challenges 9-1-1 call takers and dispatchers must overcome due to the drastic increase in mobile 9-1-1 calls. John Oliver rightly pointed out how Americans across the country trust 9-1-1 and rely on 9-1-1 call takers in their worst moments.
The Dedication of 9-1-1 Professionals
"Dispatchers do amazing work talking people through childbirth, CPR, abductions,
and home break-ins." - John Oliver on 911, Last Week Tonight
"We're so accustomed to relying on them we even call when we don't have an emergency." - John Oliver on 911, Last Week Tonight
At our recent Emergency Communications and Response Summit, I was fortunate enough to speak with 9-1-1 industry professionals from across the country and listen to their feedback on how we can continue to improve our Smart911 technology to have an even greater impact on emergency response.
These professionals are on the front lines and see day in and day out the impact of the shortcomings of the 9-1-1 infrastructure and the impact of mobile calls and butt dials. "Understaffed 9-1-1 dispatch" is not just a Google search term; it's their everyday life.
Thankfully, this wasn't just the first year we have invited these 9-1-1 professionals to work with us on how Smart911 can improve emergency response and save lives. For the past 7 years, we have listened to the challenges they face and develop technology that will improve emergency response today.
These 9-1-1 professionals are handling life or death situations and thanks to their valuable product feedback Smart911 has helped them save lives. A few recent examples include:
- A Grand Traverse County 911 Dispatcher Helps Rescue a Michigan Man From His Burning Home and Saves 11 Minutes in Response Time
- A York County Dispatcher Locates a Mobile Caller in Distress Thanks to Smart911
- Two Bay County Dispatchers Utilize Smart911 to Help Citizens Unable to Safety Communicate In an Emergency
No, the current 9-1-1 infrastructure is not perfect, but we at Rave Mobile Safety do not have a "blasé attitude" that John Oliver discussed when it comes to 9-1-1. We are committed to developing the best technology that can help the 9-1-1 professionals who are the lifeline of the American people.
“These men and women are absolute heroes, and thousands of lives will be saved tonight because of their dedication.” -John Oliver on 911, Last Week Tonight
One Year Later
Since John Oliver highlighted the limitations with the 9-1-1 infrastructure in his show Last Week Tonight in May 2016, great progress has been made in the 9-1-1 industry. The Rave 911 Suite has expanded its footprint nationwide providing additional data from Safety Profiles, Facility Profiles, Notes, outbound SMS text messaging, and enhanced location and analytics.
For the 8th Annual Rave User Summit, safety professionals from 37 states traveled to Atlanta to share best practices, learn from their peers, provide feedback to Rave's product roadmap and ultimately shape the future of 9-1-1.
A few of the topics that were covered:
- Planning for the 2017 presidential inauguration
- Corporate security and public safety collaboration
- Improving community engagement and outreach
- Collaborating for school safety
As technology continues to advance, the silos between 9-1-1, first responders, businesses, and schools are breaking down and driving enhanced collaboration between organizations for a faster more coordinated response to improve outcomes and save lives.
Thank You to Rave Summit 2018 Attendees
Thanks again to our customers who partner with us to improve our technology and transform the emergency response. We look forward to another year of innovation and hope together we can make the concerns raised by John Oliver history.