By Mary Kate McGrath - November 11, 2020
In October, Rave Mobile Safety hosted the 2020 Rave Virtual Summit, our first-ever virtual event that brought together critical communications and safety experts across industries to share best practices, innovative strategies, and important lessons learned about keeping their organizations and communities safe and informed both during emergencies and day-to-day operations.
Denette Lilly, Communication Center Supervisor for the Wake Forest University Police Department, led a session titled “Oh no! Not Another Emergency Notification System.” Lilly, who has extensive experience in public safety and communication after working as a Communication Training Officer, Chief of Police, and Emergency Dispatcher, explained the criteria necessary for choosing an emergency notification system.
The session covered what to look for in a mass notification system, use cases or testing strategies for mass notification, and best practices for telecommunicator training.
First, Lilly explained initially why Wake Forest University ultimately decided to go with our mass notification and collaboration solutions:
Lilly then expressed a few reasons why other mass notification solutions simply did not measure up and meet the needs they were looking for.
Lilly noted that many communications officers did not want to change to a new emergency alert system, and she had to get creative to make these workers comfortable. There are several different learning styles and it’s important to figure out how best to teach staffers protocol.
Lilly offered several innovative ideas to help employees learn how to use the new system, including:
It’s imperative to continue to train your staff on a mass notification solution. Below are several best practices for training staff:
To watch the full session, click below!
Mary Kate is a content specialist and social media manager for the Rave Mobile Safety team. She writes about public safety for the state & local and education spheres.
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