In The News This Week
This week in industry news, GCN published a piece on how artificial intelligence can act as a valuable tool in addressing the citizen-service challenges that arise from a natural disaster. When citizens have a critical need, their rush to seek assistance can overwhelm even the most prepared government contact centers. AI might be the answer public safety officials have been searching for.
- Intelligent virtual assistants take the best of speech recognition technologies from traditional interactive voice response systems and incorporate human assistance so that citizens can resolve many of their own requests faster without increasing staffing
- AI-enabled assistants can actually learn from experience and have a 95% success rate in recognizing natural speech, reducing citizen frustration by preventing misunderstanding, repetition, and misdirection
- AI technology is hosted in a secure cloud environment, eliminating the need for new facilities or expanded technology infrastructure - agencies can choose when and where they use intelligent virtual assistants
Not sure if your community is ready to commit to intelligent virtual assistants? There are plenty of other innovate public safety strategies you can explore to better protect your citizenry that might be an easier first step - including solutions aimed at residents who may require additional assistance during an emergency.
This Week From the Rave Team
Read some of the stories our writers were most excited to share with you this week. To access all of our stories, check out our blog.
Geo-poll Use Cases for Employee Communication
Employers are now searching for solutions that give them the biggest bang for their buck and can provide both emergency and non-emergency communication. Learn how you can use geo-poll to help you cover everything from unscheduled employee absences to employee wellness checks during natural disasters - all without a mobile app.
Why You Should Review Your School Cellphone Policy to Protect Students
In an era where schools are susceptible to mass shootings and other disaster situations, it’s important to consider the use of cellphones as potential safety tools. We break down the argument surrounding the use of cellphones by students while in school and why you might want to consider revisiting your school's crisis management plan to include them.
Rave in the News
Nassau County, NY has taken dramatic steps to improving police response times during an active shooter event.
Each of Nassau County's 56 school district will be provided a law enforcement liaison who will be tasked with learning the layout of every school in their district, including all points of entry, coordinating active shooter plans with school leadership, and serving as the designated representative if school officials have concerns about a particular student.
The program is being rolled out in Nassau's 450 public school buildings and will eventually expand to all private schools and colleges. Nassau police have already trained 75 school principals on how to respond to an active shooter, and an additional 75 will be trained by the end of the month. The county is also making progress to improve school security by implementing the Rave Panic Button system in all schools to ensure a rapid response during a school emergency.
You can access the full story here.
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