Looking Backward and Forward at “Panic Button” Technologies and Requirements

Picture of Matt Serra, ENP By Matt Serra, ENP

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The first month of a new year is a natural time to look back at what was learned and look forward to opportunities for applying your hard-won knowledge. Sometimes you change direction, but hopefully you did a few things right over the past year and look to “double-down” on those activities in the coming year.

panic1blogpostThis year, our retrospective included Rave Panic Button. This is an area of great growth for Rave’s public safety platform. In reviewing our original understanding of the challenges faced by our clients, we feel the guiding principles we established when first developing this product continue to hold up, even while supporting thousands of new Rave Panic Button sites, including a state-wide deployment.

2015 was a break-out year for the panic-button solution category, and we expect interest to grow further. Consequently we expect many public and private organizations will spend 2016 evaluating such technologies to better protect the health and safety of employees, customers, students, patients, and visitors.

If your organization’s New Year’s resolutions include improving safety and security, we encourage you to consider what we at Rave believe panic button solutions must do to effectively serve a community:

  • Active Assailant Situations are high intensity and short duration. Good safety technology must embrace this:
    • On-site personnel must be immediately notified so response plans can be put into motion without delay.
    • The selected technology must be easy to use and work from any device. Make sure you consider those that rely on landlines or non-smart (a.k.a. “feature-phone”) devices.
    • checklistMost facilities are not castles. Even incidents identified “off-campus” can present a threat to your community. How might you be able to stay ahead of this?
    • 60% of active shooter incidents are over before police arrive. Therefore 9-1-1 will be in charge during the event. They must have the information and tools to coordinate the right response.
    •  The tools provided to public safety must fit seamlessly within existing 9-1-1 workflows and technology. You cannot expect adherence to a non-standard process during a high-intensity event.
  • Good safety technology must support all health and safety incidents. Fortunately, active assailant incidents are rare when compared to other daily health and safety needs.
  • Good safety technologies should bring schools, hospitals, businesses, places of worship closer to 9-1-1 and first responders through the selection, deployment and use of the solution.

This year, we are excited to have new Rave Panic Button features under development. If you are a client, we look forward to improve your safety with this new technology and getting your continued feedback. If you are not yet a client, I hope this list helps. And I am always available to speak with you to better understand your needs, answer questions, or get general feedback..

Best wishes for a happy, healthy, and safe new year!

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Matt Serra, ENP

Written by Matt Serra, ENP

Matt Serra is the Vice President of Product Strategy at Rave Mobile Safety. Matt has over 25 years of experience in the technology industry and is a certified Emergency Number Professional.

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