“I never really thought I would end up in a situation where I would need to call 9-1-1,” stated Cooper. “And then to not be able to tell them anything because of my phone signal, I felt helpless. I am so glad we signed up for Smart911, it was the reason I got help so quickly. I would encourage everyone to sign up. You never know when this could be you.”
“It’s really amazing what we were able to do in a very short time with Smart911” said Sparrow. “We had the caller’s name and vehicle details even when she couldn’t tell us, and we were able to confirm her location and text with her through Smart911. If she had not had a Safety Profile, this process would have taken much longer and it would have proven difficult to send responders to her.”
Fyffe and Sparrow are now being honored for their efforts with a SmartSave Award from Smart911. The award recognizes and rewards call takers, dispatchers and emergency responders who are able to effectively use information in a Smart911 Safety Profile to positively affect the outcome of an emergency.
“Most of our calls come from cell phones, and it can be very difficult and take a lot of time to get the information we need to send help.” Said Fyffe, a telecommunicator of 6 years. “Having all those details right in front of us so we can act quickly to send help to this woman meant that we could do our jobs easier, faster and more effectively.”