Listen to a previously recorded webinar featuring higher education officials from Bunker Hill Community College, the University of Central Florida and the University of Georgia as they discuss how colleges and universities are notifying parents, contractors, camp attendees and others to keep them prepared and safe while they’re on campus. Find out how these schools overcame database, budget, and engagement hurdles to easily send mass notifications to these temporary visitors.

Key takeaways from this webinar include:

  • Best practices for including temporary visitors in emergency plans and communications
  • Identifying best channels to notify temporary visitors
  • Real-world use cases on communicating and protecting temporary visitors

Meet the Speakers:

Karen Norton
Executive Director of Integrated Marketing and Communications
Bunker Hill Community College

Karen Norton is responsible for driving the Integrated Marketing and Communications strategic plan with campaigns utilizing a variety of communication channels based on content strategy, content marketing and management. She oversees crisis communication, acting as the public information officer for the College’s Emergency Management Team. Previously, Norton was the college’s web director and was tasked with creating a new website and bolstering the college’s online presence. Norton has a Bachelor of Arts in Business Administration with a concentration in Marketing from the University of Massachusetts Lowell. She is expected to complete her master’s degree in Management from Eastern Nazarene College in December of 2019.

josh thalheimer

Joseph Thalheimer
Warning and Communications Coordinator
University of Central Florida Office of Emergency Management

Joe Thalheimer has been the warning and communications coordinator at the University of Central Florida (UCF) since 2014. He’s responsible for emergency communication systems (such as satellite communications, emergency blue light phones and digital signs) and other critical systems used during emergency communications. He works closely with the UCF Police Department where Thalheimer coordinates activities and maintains an effective working relationships with communications personnel. Thalheimer’s other responsibilities include conducting periodic exercises for the Emergency Notification Systems and procedures for the UCF’s emergency hotline and call centers, as well as leading classes on emergency operations centers. Thalheimer received a Bachelors of Arts in Criminal Justice from the University of Central Florida.

john newtonJohn Newton
Emergency Operations Manager
University of Georgia

John Newton is the emergency operations manager for the University of Georgia. In addition to supervising employees, his responsibilities include the university’s emergency notification system, creating emergency plans, assisting with building emergency plans, and creating presentations related to emergency management. Newton regularly gives presentations on de-escalating conflicts, travel safety, responding to incidents of active shooters, and general emergency preparedness. In addition to his role as emergency operations manager, Newton teaches part-time for the Political Science Department. Currently, he rotates between teaching criminal law and criminal procedure. Newton has a Bachelor of Arts in Political Science and Government, a Master of Arts in Political Science and Government, and Doctor of Philosophy in Political Science and Government, all from the University of Georgia.


rich ahigianRich Ahigian
Higher Education Account Executive
Rave Mobile Safety

Rich represents Rave Mobile Safety, which provides the leading critical communication and data platform trusted to help save lives. He partners with colleges and universities to help empower their students, faculty, staff and others to effectively communicate in the event of an emergency. Rich graduated from Northeastern University with a bachelor’s degree in environmental science.