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Rave Mobile Safety Honors Outstanding Customer Achievements at Annual Summit

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FRAMINGHAM, Mass.--()--Rave Mobile Safety (Rave), the critical communication and collaboration platform customers count on when it matters most, today announced the recipients of its annual Trailblazer and SmartSave awards programs. Fairbanks North Star Borough, Alaska, the Missouri University of Science and Technology and Dillard’s Incorporated received the 2020 Rave Trailblazer Award while Ottawa County Central Dispatch Authority and Eaton County Central Dispatch were presented with the 2020 Rave SmartSave Award.

Since 2017 the Rave Trailblazer Award has formally recognized Rave customers who have gone above and beyond to provide a safe community through effective and innovative uses of technology. While all Rave customers dedicate themselves to their critical mission of protecting the populations they serve, these awardees have taken truly unique approaches to engaging with their communities and establishing collaborative partnerships that enhance safety.

Fairbanks North Star Borough, Alaska, was recognized for leadership in public safety collaboration and advancing lifesaving technologies for improving community safety and disaster response, while the Missouri University of Science and Technology was awarded for achievements in incorporating lifesaving technologies into daily campus safety operations and emergency response. Dillard’s Incorporated was named a Trailblazer in response to the company’s dedication to advancing employee, workplace and customer safety through the incorporation of lifesaving technologies.

“As we’ve encouraged campus community members to actively participate in their safety, the Rave Guardian app has given faculty, staff and students an avenue to communicate with the University Police Department that’s literally in the palm of their hand,” said Chief Doug Roberts, Missouri University of Science and Technology. “With Rave Guardian, we’ve become more involved with students and improved our visibility, resulting in an increase in incident reports and greater peace of mind on campus.”

The SmartSave Award recognizes customers’ efforts to incorporate lifesaving technologies into their 9-1-1 emergency communication operations for their communities, using solutions like the Rave 911 Suite, Rave Panic Button, Rave Alert and Rave Guardian to positively impact emergency calls and response.

Ottawa County Central Dispatch Authority leveraged the Rave 911 Suite chat feature to communicate with several callers via text—a crucial channel to learn more about an emergency situation and be able to send help when callers cannot communicate verbally. For Eaton County Central Dispatch, those chat capabilities proved lifesaving when individuals in domestic violence situations needed emergency assistance but couldn’t communicate verbally. Thanks to Eaton County’s use of the chat feature, dispatchers were able to get the information needed so that first responders could safely reach those in need.

“Our goal is to leverage every tool at our disposal to provide the best response possible to our community in the moments when it matters most,” said Michael Armitage, Central Dispatch Director at Eaton County. “We are proud that our lifesaving use of chat within the Rave 911 Suite, which is a vital link between public safety and our community, has been recognized.”

Rave Summit showcased overcoming public safety challenges brought on by the pandemic

The awards were given at Rave’s annual Summit, which took place virtually Oct. 19-21. At the event, Rave unveiled an expanded partner ecosystem and Rave Collaborate™, a new solution for Tactical Incident Collaboration. Hundreds of attendees heard from Rave customers sharing their own best practices and experiences in critical communication, with a special focus on overcoming emergency communication challenges presented by the COVID-19 pandemic. Speakers included Vance Taylor, Chief of Access & Functional Needs, California Office of Emergency Services; John Tommaney, Director of Emergency Management for Boston College; and Joel Vetter, Chief of Fire Rescue Services for Suffolk County Department of Fire, Rescue and Emergency Service, who discussed the next phase of COVID-19 response. Other highlights included a keynote session from retired Navy SEAL, best-selling author and crisis management expert Clint Emerson and discussions focused on reaching constituents in an increasingly socially distant world.

“Our customers are the driving force behind Rave’s solutions. Each year, Rave Summit provides us with an opportunity to spotlight their efforts to improve public safety and creates a forum to exchange ideas and best practices,” said Noah Reiter, SVP, customer success at Rave. “This year has presented far greater public safety and critical communication challenges than anyone could have predicted, and we’re honored to recognize the important work and innovative approaches of this year’s award winners, many of whom are on the front lines of these efforts.”

To learn more about Rave Mobile Safety, visit www.ravemobilesafety.com.

About Rave Mobile Safety

Rave Mobile Safety is the leading provider of critical communication and collaboration technology used to save lives, manage crisis incidents and increase resiliency. From major disasters and crisis events to everyday emergencies and operational incidents, the Rave platform enables critical data sharing, mass notification and emergency response coordination. Over 8,000 first responder, emergency management, 9-1-1, and federal, state and local agencies—as well as corporations, healthcare organizations, universities and schools—all rely on Rave to prepare better, respond faster, recover quicker and mitigate anticipated critical incidents. Founded in 2004, Rave’s award-winning software solutions are backed by leading growth equity firm TCV. Let Rave enable you to do all you can todayTM to keep everyone safe. For more information, visit https://www.ravemobilesafety.com, read our company blog, and follow us on LinkedIn, Twitter and Facebook.

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