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The Frightening Reality of 911 System Failures

Todd Piett , CPO | Rave
May 12, 2017

911 system failures are becoming all too common. The latest involves the death of a 6-month-old girl when T-Mobile failed to deliver the mother’s 911 calls. Why do they happen and who’s to blame?

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Running Towards The San Diego Mass Shooting

Noah Reiter , Rave Sr. Director
Customer Success
May 3, 2017

From Discussing the Trending Attacks on Soft Target Locations — to Experiencing the San Diego Mass Shooting First Hand

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Nationwide 911 Outage and The Effective Use of Emergency Notification Systems

Todd Piett , CPO | Rave
March 10, 2017

During the evening of Wednesday, March 8, 9-1-1 centers across the country began reporting a 911 outage with AT&T callers trying to call for emergency service.  Based on our own data representing nearly 20% of the nations calls, across a diverse geographic area, the impact of the outage can be seen in the chart below.  […]

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Community Policing and the Growing Impact of Modern Technology

Todd Piett , CPO | Rave
March 3, 2017

How Law Enforcement Agencies Are Leveraging Technology To Develop and Support Community Policing

Even before community policing became a common term in law enforcement circles, our clients were driving Rave down the path of creating solutions that foster improved communications and sharing of information with the populations they serve. From mass notification solutions to anonymous crime tips, to scale-able vulnerable needs registries, Rave was nudged down the path of helping enable community policing before we knew what it was.

While many of the concepts of community policing ... Read More

School Safety Technology: Rave Panic Button and Rand Corporation Research

Todd Piett , CPO | Rave
February 10, 2017

School safety technology report highlighting active shooter and other school violence and how modern technology can help, such as the Rave Panic Button app.

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Severe Weather Notification Best Practice Tips

Todd Piett , CPO | Rave
February 9, 2017

Leverage your emergency alert system to ensure storm communication & response is quick, efficient, and safe using these severe weather notification tips.

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Rave Panic Button and Non-Active Shooter Emergencies

Todd Piett , CPO | Rave
January 12, 2017

Over the past year, Rave Panic Button has been activated over 5,000 times across the country. While we have some amazing documented stories of helping responders avert potential active assailant incidents (view a news clip about one incident here), the reality is that most incidents are far more mundane. Every day schools have medical emergencies […]

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Revolutionizing Emergency Response and Communication Technology

January 5, 2017

An inside look at the revolutionary enhancements and innovations introduced to the Rave data and critical communication platform in 2016.

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To Those Who Sacrifice Their Holiday for Others, Thank You

December 21, 2016

The holiday season is upon us and while many will enjoy time off and time spent with loved ones, there are those who have to work. For those who sacrifice their holidays to serve and save lives, we here at Rave Mobile Safety want to say thank you. We cannot overlook the immeasurable sacrifice of all the emergency responders and workers who help those in emergency situations over the holidays.

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Smart911: Saving lives, one phone call at a time

November 22, 2016

Lt. Governor Brian Calley is a guest blogger and originally posted here. Imagine an emergency situation where you need help urgently. Wouldn’t you want 911 operators to have as much information as possible to help rescue you? Our 911 operators all across Michigan do amazing work but the added use of cell phones instead of […]

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Election Protests: Simple Preparedness Steps for Public Safety Agencies

Todd Piett , CPO | Rave
November 15, 2016

In the early morning hours of November 9, 2016, President-elect Trump’s victory took many Americans by surprise. Some say they hadn’t even considered it a possibility until Trump took the stage to give his acceptance speech.  Dissatisfied crowds are now flooding the streets in cities across the US in election protests, leading to dangerous roadblocks, […]

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Don’t Overlook This One Factor With Emergency Notifications

October 21, 2016

When you are evaluating different emergency notification systems, have you considered how easy to use the system would be under extreme duress?

We all know that stress and fear impair our critical thinking, but many of us don’t realize how much. With emergency notification, stress and fear make communication decisions difficult. That’s why it’s critical to consider ease of use when it comes to choosing a vendor for this service.

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Rise of Natural Disasters Taking its Toll on Vulnerable Populations

October 20, 2016

Public safety officials are encountering new and unforeseen challenges as the rate of natural disasters continues to rise and communities across the country are being devastated by these storms. The need to be able to notify entire communities of severe weather and to have additional information on those at higher risk has never been greater.

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Breaking the Silence: Escaping Years of Mental Abuse

October 14, 2016

My name is Loretta and this is the story of how my ex-husband pointed a gun at me and pulled the trigger.

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Powerful Emergency Notification Tools Require Careful Consideration Before Use

Todd Piett , CPO | Rave
October 6, 2016

Today’s leading Emergency Notification Systems have incredible capacity and the ability to message tens or even hundreds of thousands of recipients in seconds.  Like any powerful tool, if not wielded carefully with careful planning and process integration, it can actually cause damage.  With that in mind, I thought it would be helpful to review some […]

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FCC Improves Wireless Emergency Alerts (WEA) – Great News for Public Safety

Todd Piett , CPO | Rave
September 30, 2016

Yesterday the FCC approved a notice of proposed rule making that will drastically improve the existing Wireless Emergency Alert (WEA) system. Below I’ve summarized the changes and timelines in which they are to occur. Remember that these new rules are placed on the entities regulated by the FCC (the wireless carriers), so support for the solution by other involved parties may lag those timelines (although I would expect most involved vendors to be able to easily meet these timelines). All dates referenced are from the time the ruling is posted in the federal register.

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WEA & IPAWS – What is it and What Does it Mean to You?

Todd Piett , CPO | Rave
September 20, 2016

The recent manhunt in New York and New Jersey highlighted the use of Wireless Emergency Alerts (WEA) as an effective means of broadcasting critical messages. At about 8 a.m. on Monday September 19, New Yorkers received a notification informing them of a suspect wanted for questioning about terrorist bombings over the weekend. The message gave […]

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Preventing Healthcare Workplace Violence

Katharine Dahl , Director of Marketing at Rave Mobile Safety
September 14, 2016

Working in healthcare almost guarantees you will experience workplace violence in your career. The statistics are staggering: 75% of all workplace assaults between 2011 and 2013 happened in healthcare settings. Hospital employees victimized by violence on the job are forced to take time away from work at a rate that’s five times higher than workers […]

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The Front Lines of the Mental Health Crisis

Katharine Dahl , Director of Marketing at Rave Mobile Safety
August 22, 2016

In Addison, Illinois, emergency responders received a 9-1-1 hang-up call. Fortunately, the resident had registered a Smart911 Safety Profile that showed her adult son had a cognitive disability and violent nature. The information provided through Smart911 alerted responding officers that the son would not respond to verbal commands. Consequently, officers used other communication methods and de-escalated […]

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Attacks in Paris, Orlando, Dallas, Nice: What Can We Learn?

Todd Piett , CPO | Rave
August 8, 2016

Recent tragedies highlight the valuable roll technology can play in emergency response, while also identifying areas for improvement.

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Does 9-1-1 Really Mean 9-1-1?

July 26, 2016

Kari Hunt brought her three young children to visit her husband at a hotel on December 1, 2013. The parents put the children on the bed to watch TV and went into the bathroom to talk. Kari’s husband stabbed her while his oldest child frantically dialed 9-1-1 in the next room.  Despite dialing 9-1-1 four […]

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Are You Leveraging “All Clear” After Action Messages?

Scott McGrath , Public Safety Solutions Architect at Rave Mobile Safety
July 18, 2016

Recommendation: Take advantage of “All Clear” messages sent after a critical event to provide additional information, safety reminders, and community building safety messages. I’ve noticed that many emergency notifications public safety sends focus on short, concise, clear instructions following a typical pattern of the emergency life cycle: Problem onset notification Updates as necessary “All Clear” […]

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The Symbiotic relationship between Incident Management and Emergency Notification Systems

Todd Piett , CPO | Rave
June 28, 2016

Incident or crisis management solutions provide users a powerful way to manage information, tasks, and statuses during an incident.  Effective solutions work in both planned and unplanned incidents to ensure everyone is on the same page and have both a common understanding of what steps should be taken as well as a common operational picture […]

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When is a “Dispatchable Location” Really Dispatchable?

Matt Serra , Sr. Director of Product Management at Rave Mobile Safety
June 28, 2016

Two weeks ago at NENA National I co-chaired a speaking session with Brooks Shannon of Geo-Comm. The title of this session was “The Next Frontier for GIS: Indoors”. While we discussed several topics, I think one of the timeliest aspects was the state of “Dispatchable Location”. I expect any seasoned 9-1-1 dispatcher or first responder […]

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NG911 Lessons Learned from the Flint Water Crisis

Todd Piett , CPO | Rave
June 27, 2016

NG911 and FirstNet public safety projects are the pipes through which usable content will flow. To enhance responder safety and reduce response times the content must be useful.

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