Blog

Blog

RSS

Smart911: Saving lives, one phone call at a time

November 22, 2016

Lt. Governor Brian Calley is a guest blogger and originally posted here.

Imagine an emergency situation where you need help urgently. Wouldn’t you want 911 operators to have as much information as possible to help rescue you?

Our 911 operators all across Michigan do amazing work but the added use of cell phones instead of land lines sometimes makes it more difficult to pinpoint someone’s location in an emergency. In a situation whe ... Read More

Election Protests: Simple Preparedness Steps for Public Safety Agencies

November 15, 2016

In the early morning hours of November 9, 2016, President-elect Trump’s victory took many Americans by surprise. Some say they hadn’t even considered it a possibility until Trump took the stage to give his acceptance speech.  Dissatisfied crowds are now flooding the streets in cities across the US in election protests, leading to dangerous roadblocks, numerous arrests, and one man shot in Portland, Oregon.

Demonstrations and civil disobedience, whether the results of a Read More

Don’t Overlook This One Factor With Emergency Notifications

October 21, 2016

When you are evaluating different emergency notification systems, have you considered how easy to use the system would be under extreme duress?

We all know that stress and fear impair our critical thinking, but many of us don’t realize how much. With emergency notification, stress and fear make communication decisions difficult. That’s why it’s critical to consider ease of use when it comes to choosing a vendor for this service.

We designed our Rave Alert with a highly intuitive interface which simplifies the process of sending messages under stress. When you compare eme ... Read More

Rise of Natural Disasters Taking its Toll on Vulnerable Populations

October 20, 2016

Public safety officials are encountering new and unforeseen challenges as the rate of natural disasters continues to rise and communities across the country are being devastated by these storms. The need to be able to notify entire communities of severe weather and to have additional information on those at higher risk has never been greater.

 

 

When critical infrastructure fails, it becomes nearly impossible to aid those who lack the means of evacuating on their own. This results in rescue operations that take longer to plan and execu ... Read More

Breaking the Silence: Escaping Years of Mental Abuse

October 14, 2016
“…I slowly made my way towards the door, his gun pointed at my back. I knew this was it. He was going to kill me.”

 

My name is Loretta and this is the story of how my ex-husband pointed a gun at me and pulled the trigger.

2003

In 2003, I was a single mother of a beautiful, blonde hair, blue eyed 2-year old little girl, Sarah.

I met a broken man named Jack. I thought I could help him. I felt my love was strong enough to heal him. I thought I could lift him from the dem ... Read More

Powerful Emergency Notification Tools Require Careful Consideration Before Use

October 6, 2016

Today’s leading Emergency Notification Systems have incredible capacity and the ability to message tens or even hundreds of thousands of recipients in seconds.  Like any powerful tool, if not wielded carefully with careful planning and process integration, it can actually cause damage.  With that in mind, I thought it would be helpful to review some simple best practices for emergency notifications.

Clearly Identify Yourself.  Many modes of message delivery may not “natively” carry with them a clear indicator of the sender.  For example, a text message will ... Read More

WEA & IPAWS – What is it and What Does it Mean to You?

September 20, 2016

The recent manhunt in New York and New Jersey highlighted the use of Wireless Emergency Alerts (WEA) as an effective means of broadcasting critical messages. At about 8 a.m. on Monday September 19, New Yorkers received a notification informing them of a suspect wanted for questioning about terrorist bombings over the weekend. The message gave the name, age and asked people to watch the media for a picture and call 911 if they saw him. He was subsequently apprehe ... Read More

Preventing Healthcare Workplace Violence

September 14, 2016

Working in healthcare almost guarantees you will experience workplace violence in your career.

The statistics are staggering:

75% of all workplace assaults between 2011 and 2013 happened in healthcare settings. Hospital employees victimized by violence on the job are forced to take time away from work at a rate that’s five times higher than workers in other occupations. 78% of emergency department physicians nationwide report being the target of workplace violence in the past year

In California, Cal OSHA recognized the growing trend of violence in healthcare, and propo ... Read More

The Front Lines of the Mental Health Crisis

August 22, 2016

In Addison, Illinois, emergency responders received a 9-1-1 hang-up call. Fortunately, the resident had registered a Smart911 Safety Profile that showed her adult son had a cognitive disability and violent nature. The information provided through Smart911 alerted responding officers that the son would not respond to verbal commands. Consequently, officers used other communication methods and de-escalated the situation without any physical injury to the man or themselves.

This instance is one of the 3-10% of police con ... Read More

Attacks in Paris, Orlando, Dallas, Nice: What Can We Learn?

August 8, 2016

Recent tragedies highlight the valuable roll technology can play in emergency response, while also identifying areas for improvement.

Social Media for Mass Communications in Orlando

During the Pulse nightclub shootings in Orlando, social media played a powerful role in communication for the city police department and the nightclub owners.  Approximately 11 minutes into the shooting, Pulse posted an urgent message on their Facebook page telling people to get out of the club “and keep on running.”

Read More

Does 9-1-1 Really Mean 9-1-1?

July 26, 2016

Kari Hunt brought her three young children to visit her husband at a hotel on December 1, 2013. The parents put the children on the bed to watch TV and went into the bathroom to talk. Kari’s husband stabbed her while his oldest child frantically dialed 9-1-1 in the next room.  Despite dialing 9-1-1 four times, each attempt failed because the 9 year old didn’t know to dial 9 first to reach an outside line. Kari succumbed to her injuries and was found in the hotel room later that night.

Since Kari’s death, her father, Hank Hunt, has cha ... Read More

Are You Leveraging “All Clear” After Action Messages?

July 18, 2016

Recommendation: Take advantage of “All Clear” messages sent after a critical event to provide additional information, safety reminders, and community building safety messages.

I’ve noticed that many emergency notifications public safety sends focus on short, concise, clear instructions following a typical pattern of the emergency life cycle:

Problem onset notification Updates as necessary “All Clear” message during recovery phase of an incident.

It’s worth taking a little extra time to educate and inform as you send your “All Cl ... Read More

The Symbiotic relationship between Incident Management and Emergency Notification Systems

June 28, 2016

Incident or crisis management solutions provide users a powerful way to manage information, tasks, and statuses during an incident.  Effective solutions work in both planned and unplanned incidents to ensure everyone is on the same page and have both a common understanding of what steps should be taken as well as a common operational picture of the current state of affairs.  But how do these systems interact with emergency notification systems?  Rave Mobile Safety recently announced an integration with WebEOC, the leading crisis m ... Read More

When is a “Dispatchable Location” Really Dispatchable?

June 28, 2016

Two weeks ago at NENA National I co-chaired a speaking session with Brooks Shannon of Geo-Comm. The title of this session was “The Next Frontier for GIS: Indoors”. While we discussed several topics, I think one of the timeliest aspects was the state of “Dispatchable Location”.

I expect any seasoned 9-1-1 dispatcher or first responder knows when a set of location information is (or is not) dispatch-quality. They can make this judgement based on experience and loc ... Read More

NG911 Lessons Learned from the Flint Water Crisis

June 27, 2016

The Flint MI water crisis coming to light over the past year has captured the attention and fears of the nation.  For me, it has also brought to mind an analogy directly related to the move toward FirstNet and NG911 and even the work being done to improve FEMA‘s Integrated Public Alert Warning System (IPAWS / WEA).  The pipes i ... Read More

What is the difference between Smart911 and Next Generation 9-1-1 (NG9-1-1)?

May 19, 2016

With recent news coverage of wireless location accuracy challenges, the formation of coalitions to speed the adoption of NG9-1-1, and an increasing number of NG9-1-1 implementations, more and more frequently we at Rave are being asked, “What is the difference between Smart911 and Next Generation 9-1-1 (NG9-1-1)?”

NG9-1-1 is the industry’s vision for how 9-1-1 calls ... Read More

Thank You John Oliver and Thank You 911

May 16, 2016

On Last Week Tonight, John Oliver highlighted the current limitations to the 9-1-1 infrastructure and the challenges 9-1-1 call takers and dispatchers must overcome due to the drastic increase in mobile 9-1-1 calls.

John Oliver rightly pointed out how Americans across the country trust 9-1-1 and rely on 9-1-1 call takers in their worst moments.

“Dispatchers do amazing work talking people through child birth, CPR, abductions, and home break ins.” -Jo ... Read More

Not Your Average User Summit

May 4, 2016

I often think about what makes Rave Mobile Safety different from other technology companies that develop public safety solutions. I believe it comes down to a single value that permeates everything we do at Rave: Care.

At Rave we truly care about our customers, and the public safety industry and community as a whole. “Ravers,” as we like to call ourselves, spend countless hours learning from public safety professionals and incorporating their feedback into each of our solutions. Ravers also give back to the industry by freely providing expertise we gain through exploratory conver ... Read More

3 Ways to Use Social Media at the Rave Emergency Communications and Response 2016 Summit

May 2, 2016

With the Rave Emergency Communications and Response 2016 Summit a week away, now is a good time to review how you can leverage social media to maximize your time at the Summit.

Whether you have never tweeted or tweet constantly, there are many benefits of posting to Twitter and Instagram using the #911Summit hashtag during next week’s event.

 

1. Follow @RaveMSafety and #911Summit

Don’t miss any ... Read More

Being the Nation’s Lifeline

April 14, 2016

During National Public Safety Telecommunicators Week, we honor the men and women who answer our calls for help.  As a former 9-1-1 call taker, I feel compelled to share what being a 9-1-1 professional has grown to mean to me over the years, as a way to say, “Thank You 9-1-1.”

When hearing someone express their gratitude to a telecommunicator, I have witnessed a genuine display of humility.  He or she simply responds in turn with “No problem. That’s my job.”  Being a 9-1-1 call taker isn’t just a job, it’s a profession.  It carries the traits and the highest of expec ... Read More

Leaving a Legacy 9-1-1 Style

March 28, 2016

While traveling to Las Vegas for a conference I sat near a pair of fathers and their sons in the airport terminal. The fathers were coaching their (adult) sons on the nuances of winning at blackjack – their winning formula. For some reason, this got me to thinking about what legacy we pass on – not just to our children, but those we work with and for.

Those who have chosen 9-1-1 as a career have a unique legacy. They have chosen to work in a job of self-sacrifice. Frankly, the financial rewards aren’t commensurate with the sacrifice of family and emotional toll the job takes. I ... Read More

AlertSeattle: From Planning to Launch – An Insider View

March 14, 2016

In 2011, the City of Seattle decided to select a new emergency notifcation system because their existing system wasn’t being used because it was out of date and difficult to use. As a result, the City had a diminished ability to alert the public.

After establishing mandatory, technical, and security requirements, the City of Seattle, with the sponsorship of 8 departments, released the RFP on July 23, 2014.

The City of Seattle’s goal was to draft an RFP that enabled meaningful response by vendors and the final selection based on conducting challenging on-site demonstrations ... Read More

When 9-1-1 is the Last Call: Incorporating 9-1-1 in Planning for School Emergencies

March 7, 2016

During a school emergency, 9-1-1 is the first call made. Yet, 9-1-1 is often left out of planning for school emergencies.

During a campus-wide event, 9-1-1 is integral in keeping schools safe.  9-1-1 coordinates emergency response, playing a vital role as a lifeline between the crisis and the first responders who are needed to help.

A complete emergency plan requires an expanded planning team, a concept that FEMA, the Department of Justice, and the Department ... Read More

Time for a Tune-Up? Get the Most Out of Your Alert System

March 1, 2016

Spring cleaning can take many forms. When it comes to emergency alerting and response, public safety and emergency managers have clear processes for policy and procedure review, both before and after action.

Yet it might also be useful to look at safety software you’re already using to see if new features and functions have arisen that can improve enhance the ways you do things.

From our point o ... Read More