The Need for Protocols in a NG World

The Need for Protocols in a NG World

I recently posted a survey on the NG9-1-1 Group on LinkedIn. The results confirm a trend I have heard through the...
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Providing Equal Support to Individuals with Disabilities

Providing Equal Support to Individuals with Disabilities

Over the last couple months I have had the great privilege to engage with individuals representing a number of...
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Version 1.0: You Have to Start Somewhere

Version 1.0: You Have to Start Somewhere

I spoke earlier this on a panel about Text-to-911 at 9-1-1 Goes to Washington.  As you probably know, the FCC has...
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Who Moved My ALI?

Who Moved My ALI?

Since the NENA Additional Data Work was reinstated last July, the team has focused almost exclusively on what...
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Context is King?

Context is King?

Clear communication is obviously mission critical for broadcast style notifications. To communicate clearly, don’t...
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Do These Numbers Surprise You?

Do These Numbers Surprise You?

With a statistically significant sampling size representing about 12% of PSAPs in the U.S. which provide service to...
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Data-Driven Emergency Management: Fantasy or Reality?

Data-Driven Emergency Management: Fantasy or Reality?

I had the opportunity to attend the International Disaster Conference and Expo in New Orleans about 6 weeks ago and...
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Alert Responses Can Be Uniquely Valuable

Alert Responses Can Be Uniquely Valuable

Rave has been a strong advocate of two-way text messaging from the outset. Some customers are surprised by the...
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Do We Need to Police NG9-1-1?

Do We Need to Police NG9-1-1?

For my first blog post, I’d like to talk about something that caught my attention at last week’s NENA Development...
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Beyond the Hype of the Demi Moore 9-1-1 Call: What Can We Learn?

Beyond the Hype of the Demi Moore 9-1-1 Call: What Can We Learn?

When the 9-1-1 call for actress Demi Moore was released a couple of weeks ago, it prompted a number of public...
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Responding to Children with Special Health Care Needs in Emergency Situations

Responding to Children with Special Health Care Needs in Emergency Situations

I have experience both at home and at work with the unique responses that children with special health care needs...
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Knowing the Basics About 9-1-1 Could Save Your Life

Knowing the Basics About 9-1-1 Could Save Your Life

The 9-1-1 call taker knows exactly where I am because my phone has GPS, right? Well…not exactly. This is one of many...
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