Case Study: Smart911 Raises Dubuque’s Fire-Protection Rating to Class 2

The national Insurance Services Office (ISO) assessed the City of Dubuque’s risk of fire damage and emergency response and preparedness over the summer of 2015. ISO evaluates areas including staffing and training, the community’s water supply, the efficiency of local emergency communications and fire-prevention efforts. A factor of the local emergency communications evaluation was the Smart911 program that launched in 2013.

Fire departments can be rated from Class 1 to 10, with 1 being exemplary and 10 being inadequate. Dubuque’s rating improved from Class 3 to 2. The new rating also places Dubuque among the top 3 percent of fire departments in the nation and will result in lower property and insurance costs for homeowners and businesses.

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Rave Mobile Safety Trusted Solution Platform

Technology and Solution Platform Connecting Agencies and Those They Protect

Scalable. Proven. Secure. t_Platform

Thousands of agencies trust Rave’s public safety software to help them prepare better, communicate faster, and respond
more effectively before, during, and after emergencies.

  • Improve situational awareness
  • Protect and inform your community
  • Improve and maintain community trust
  • Send help faster
  • Make better informed decisons
  • Enhance building safety

Info Sheet – Smart911Facility

Additional Facility Data with 9-1-1 Calls


Speeds response by providing critical information and enhancing communications with facility personnel.
Enhances responder safety with essential, accurate site details.
Reduces the cost and overhead of maintaining accurate facility information by enabling online “crowd
sourcing” with public safety oversight and controls.

Infographic: How College Students Perceive Safety on Campus


A survey of hundreds of Student Government Association members from colleges and universities across the country demonstrated how college students today perceive safety on campus from who they would call in an emergency to the safety measures they help promote.

  • 28% would call Campus Safety in an emergency
  • 23% think their school is “Extremely Safe”
  • 31% of schools provide a campus safety app
Download the Infographic

Checklist: Improve Your Citizen Alert Opt-Ins

Checklist: Improve Your Alert Opt-Ins

Every emergency manager wants to avoid a situation where an individual doesn’t receive an emergency alert and ends up in a dangerous situation that could have been avoided.

Download this Alert Opt-In Best Practices Checklist to to ensure residents and commuters sign up for emergency notifications.

AlertSeattle: from RFP to Launch – An Insider View

Special guest, Mark Sheppard, Seattle’s Project Manager who spearheaded the project, will discuss how he managed Seattle’s emergency notification acquisition project from scope definition through implementation and deployment.

During this webinar, you’ll get the real world view of a hands-on professional and see the impact of:
• Business drivers
• RFP development and vendor selection
• Overcoming challenges
• Success factors
• Key lessons learned

School Emergency Response: Report From the Front Lines

Watch this webinar video to find out how our guest speakers have taken the next step in school/first responder collaboration to protect their communities’ children.

What You’ll Learn:
— How a life was saved by rapid internal and external response
— How Rave Panic Button creates and promotes coordination among school administrators, teachers, police, other first responders and 9-1-1.
— The value of cross discipline learning among all participants
— This is a good inside look at how some communities are protecting their children.

Infographic: 9-1-1 Coverage


The number of PSAPs needed in a given region is driven by area covered and population covered. This is not meant to directly correlate to consolidation needs but is useful as we benchmark consolidation efforts and successes.

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Grove City 9-1-1 Dispatcher Tracy Clark Talks Smart911

Tracy Clark, a dispatcher for the Grove City, OH Police Department who has two sons with autism. Tracy has been trained to keep people safe but is always concerned about the safety of her twin boys with Autism. Then she discovered Smart911.

Schedule a demo to learn more about Smart911 and find out how you can bring the innovative 9-1-1 technology to your community.



Smart911Facility: Do More To Keep Your People Safe

Visit to provide public safety with facility information such as floor plans, buildings, fire and utility information, and more. Smart911Facility can eliminate bulky, inefficient, time consuming  paper based systems. By placing your data collection and verification on line, it makes your building inspection process easier and more accurate — helping protect lives, property,and first responders.   Thousands of public safety agencies use Smart911 nationwide and trust Smart911Facility for critical information emergencies.

Emergency Notification Systems Evaluation — 6 Overlooked Areas to Consider

Download your copy of “Emergency Notification Systems Evaluation — 6 Overlooked Areas to Consider.”

In it we identify 6 areas outside of strict technical criteria that can make or break your emergency communication efforts.  These areas include:

  • Process
  • Training
  • Data Hygiene
  • Support
  • Local Network Capacity
  • Over-communication

Download your copy today.

Case Study: How Nashville Improved Emergency Communications for 650,000 Residents

Nashville Emergency Communications Center (NECC) is a consolidated center providing all call taking and dispatch services for Law Enforcement, Fire and EMS in Nashville and Davidson County (TN). Protecting a population of nearly 650,000 individuals, NECC takes over 500,000 calls for service per year.

Following a historic flood, NECC needed to improve emergency communication and sought out a solution to provide additional information about 9-1-1 callers. NECC recognized the value of supplemental data in the Smart911 Safety Profile to help responders more quickly identify the location of a mobile caller.

Once contracted, Smart911 was installed and running in NECC within 30 days. Within 14 days of Smart911’s public launch, Smart911 had already played a role in saving the life of a young child.

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Infographic: Smart About Safety in Michigan

This infographic highlights how Smart911 and Rave Panic Button have provided individuals safety enhancements across the entire state of Michigan.



How Smart911 Can Help

For the past 10 years, Rave has been a leader in providing a variety of safety solutions for campus and public safety. Chief among them is Smart911, which is an emergency communication and additional data platform that has proven to help save lives and improve responder safety.

Emergency Notification Checklist

7 Essentials for ENS Success

ENSCHECKLIST2Technology has changed the way we communicate. We can now send notifications  faster, through more channels, and to targeted audiences. Technology’s advancements have also changed the public’s expectations.

Effective communication with your community during all phases of an emergency can mean the difference between life and death.  That’s why on-going testing and evaluation of your Emergency Notification System is essential.

We wrote this e-book to help you evaluate your ENS system for these tests.  We hope you find it useful.

Case Study: New Jersey Courts Leverages Rave Alert Daily and During Superstorm Sandy

Judiciary systems are challenged by the shear logistics of coordinating schedules that are constantly in flux. Communication can be difficult because attorneys, clients, judges, jurors, media and others often are in transit.

The task is complicated when severe weather or other events affect a large number of scheduled events on short notice. Courts round the country are looking for better communications tools to reach directly to court users in real time.

New Jersey solved their communication challenges by selecting Rave Alert as their internal and external communication platform.

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Infographic: The Importance of Indoor Location to Emergency Response

This infographic highlights how obtaining an accurate location for an emergency incident is critical to a fast and effective response.  According to the FCC, its proposed location accuracy improvements could save approximately 10,120 lives per year, establishing a clear and urgent necessity for improved capabilities.


How Smart911 Can Help

For the past 10 years, Rave has been a leader in providing a variety of safety solutions for campus and public safety. Chief among them is Smart911, which is an emergency communication and additional data platform that has proven to help save lives and improve responder safety.

Info Sheet: Rave Panic Button

Mobile App Provides One Touch Alert to 9-1-1 and Key On-site Personnel.

Rave Panic Button immediately connects to 9-1-1. Using mobile phones, authorized users initiate a one-button panic call that speed dials 9-1-1 and simultaneously warns key on-site personnel of an emergency. It accelerates response and instantly alerts others on site who may be in danger or who could provide faster intervention.


Info Sheet: Rave Alert for Public Safety

Powerful Emergency Communications Made Easy

Rave Alert for Public Safety gives you powerful, proven emergency alerting. It gives you complete community wide emergency notification plus unmatched internal department communication capability.

There’s also a managed citizen registration portal. Using opt-in, online registration, citizens enter basic contact information into a secure national database. This simplifies collection and maintenance of critical citizen data and adds efficiency and interoperability. And it meets the need for a notification platform that addresses the highly mobile lifestyle of residential and commuter populations.




AlertSeattle: From Planning to Launch Case Study

Seattle Selects Rave Alert
Click to Download

Seattle, Washington, in need of enhanced emergency alerting capability for city-wide and internal department alerts and communication, selected Rave Alert after an exhaustive comparative vendor review. Rebranded as “AlertSeattle” it now allows residents and city employees to receive  important emergency and community updates, by email, text, voice call, and on social media (Facebook and Twitter).

“With AlertSeattle, we have a powerful and versatile tool to keep everyone informed of emergencies or disruptions that may affect them,” said Barb Graff, Director Seattle Office of Emergency Management. “We selected Rave because we felt they were the best team to help us achieve all of our objectives for Seattle alerting. Rave Alert integrated well into our existing infrastructure and they were very easy to work with on addressing our needs.”

Infographic: Active Shooter Incidents in U.S.

This infographic highlights the active shooter problem across the country. It illustrates data from a report prepared by Texas State University and the Federal Bureau of Investigation, U.S. Department of Justice, Washington, D.C., 2014.


How Rave Panic Button Can Help

For the past 10 years, Rave has been a leader in providing a variety of safety solutions for campus and public safety. Chief among them is the Rave Panic Button, which improves response times and impacts outcomes of active shooter and other scenarios of violence.

Info Sheet: Rave Alert for Campus Safety

Emergency Notification That Works. From Anywhere. To Anywhere.alert_thumb

Used by hundreds of colleges and universities, Rave Alert provides an easy and effective way to simultaneously send multi-modal broadcasts and targeted messages  across all communication modes, from any device. It lets administrators  easily send critical information to their community at unmatched performance rates with proven, tested reliability.




Info Sheet: Rave Eyewitness

Strengthening Campus Watch Through Text Messaging Technology

Rave EyeWitness brings affordable text messaging based crime tips to universities across the country – large and small, extending the reach of campus safety to improve campus safety and reduce the cost and impact of campus crime.




Info Sheet: Rave Guardian

The Most Trusted Mobile Campus Safety Solution

Rave Guardian engages your entire campus community in your safety and policing effort. It connects students with campus safety and their trusted network of friends and family to provides peace of mind and increased security on and off campus.

It transforms mobile phones into personal safety devices. When students, faculty member or staff members calls campus security, Rave Guardian automatically provides the user’s safety profile, including picture, mobile number, personal information and GPS location to campus police and other first responders.




Info Sheet: Smart911

Additional Data for Faster, More Effective Response

Smart911 helps 9-1-1 call takers and first responders make faster, better decisions, shorten response times and save lives.

The Smart911 information and communication platform helps in multiple ways:

  • Helps protect first responders
  • Advances police-public partnership and communication
  • Embraces  and leverages mobile technology
  • Connects with vulnerable populations

Smart911 is trusted by thousands of 9-1-1 centers and first responders nationwide