How Text Alert Systems Work

Text alert systems are the most effective way of sending both urgent and non-urgent messages to large groups of people simultaneously, as almost everyone has access to a mobile device capable of receiving an SMS message. Most people keep their mobile devices within reach twenty-four hours a day and consequently 95% of all SMS text messages are read within three minutes of being sent.

However, there are limits on how many people you can send a text message to at the same time. For this reason text alert systems use special web-based platforms that can be accessed from any Internet-connected device. The platforms are designed to be simple to use because, in times of emergency, you need to get warning messages sent quickly rather than struggle with a highly-technical process.

Ideal in many emergency use cases for alerting people to the risk of danger, SMS-based text alert systems support two-way communication. This enables people in need to request assistance and their details passed onto first responders. When used in non-emergency scenarios, text alert systems can be used to engage communities, workforces and students.

Rave Mobile Safety’s Text Alert Systems

Rave Mobile Safety’s text alert systems are easy to set up and operate. You – or a system administrator acting on behalf of your community, company or organization – contact us and discuss your requirements with our team of technical experts. We will provide you with access to the “Rave Alert” platform and build a branded web portal linked to your text alert service.

You then have to populate your Rave Alert database with contacts. There are two ways of doing this – either by integrating Rave Alert with an existing database of contacts such as a corporate HR database or Student Information System; or by inviting people to opt into the database by sending a keyword via a text message to a short code number (i.e. text “join” to 123456).

Once contacts are added to the Rave Alert database, they can log into the branded web portal and add additional details about themselves. The additional details can include landline telephone numbers and email addresses; or mobility issues and special needs first responders should be made aware of. They also have the option of joining specific groups and requesting notifications in specific languages.


The Purposes and Benefits of Sorting a Database into Groups

There are many reasons why it can be beneficial to sort a database into groups, or create special interest groups for contacts to join voluntarily. For example, a business in multiple locations will not need to alert its entire database to an emergency event in one of the locations, and could sort its database of contacts into geographic groups – i.e. Baltimore, Bismarck, Boston, etc.

Text alert systems set up for schools and colleges could have separate default groups created for students, tutors, faculty personnel and teachers; and provide contacts with the option to opt into groups by subject, extra-curricular activity or other special interest. A similar variety of groups could be set up within a community database according to contacts´ specific interests.

Rave Alert text alert systems allow administrators to create an unlimited number of groups for multiple purposes. Communities can set up a group for tourists, who can opt into the service in order to receive information about local attractions and weather forecasts. Businesses can set up a temporary group for conference delegates, and schools can set up a foreign language group during student exchanges.

Sending a Rave Alert Text Message

As mentioned above, the web-based platforms used by text alert systems have been designed for ease of use, so sending a Rave Alert text message is both quick and easy. System administrators log into the Rave Alert platform, compose their message or make use of an existing template, select the group(s) to which the message is to be sent and click “send”.

If contacts have expressed a preference to receive notifications via alternate methods than SMS text (one of the options available in the branded web portal), administrators can send messages via multiple channels of communication. Rave Alert support voice broadcasts, email, RSS, CAP, Alertus and social media messaging, and auto-translates messages into other languages if requested by the user.

Throughout an emergency, system administrators can send updates to keep contacts advised of the ongoing situation. Mechanisms exists to prevent contacts in multiple groups receiving the same message multiple times, and replies to messages – or requests for assistance – are received by the platform to be forwarded if necessary.

See Rave Alert in Action

An article of several hundred words is barely sufficient to illustrate the multiple uses of Rave Alert text alert systems – particularly as different communities, businesses and schools have different motives for implementing text notification systems. Therefore we invite you to contact us and request a free demonstration of Rave Alert in action.

Our technical experts will ask a few questions about your requirements and organize a time for the demonstration that is convenient for you and any others who are interested. Our demonstration gives you the opportunity to see how Rave Alert would work in your specific circumstances, and naturally we will be happy to answer any questions before, during or after the demonstration.