Wayne County, New York

For victims of domestic violence, making a verbal phone call to emergency personnel is not always possible during an incident, resulting in many disconnected calls to 9-1-1.  

However, one Wayne County dispatcher was able to take action during a domestic incident by using the text-from-911 feature in the Rave 911 Suite, allowing their team to: 

  • Communicate back-and-forth with the victim through text
  • Obtain the victim's exact location and gain additional insight on the situation
  • Coordinate law enforcement response and allocate resources to the scene to render it safe

Learn more about how Wayne County, N.Y., emergency resources were able to quickly collaborate and respond to a domestic violence incident by downloading this customer spotlight.