Woman Stranded in Winter Storm Saved by Smart911


9-1-1 Dispatcher Uses Smart911 to Rescue Woman Stranded in a Snow Storm in Lawrenceburg, KY.

LEX18 NEWS 3D(small)During the first week of March, the Winter weather crippled Kentucky and stranded people all across the state. An Anderson County woman even had to be saved from the side of the highway. Luckily, the dispatcher that came to the rescue used a special 9-1-1 system.

No one ever expects to call 9-1-1, however this week one woman proved planning for the unexpected can be lifesaving.

“We were able to send help to her, where normally we wouldn’t have been able to,” said Todd Sparrow.

Sparrow is a 9-1-1 dispatcher in Lawrenceburg, KY.  On Monday he answered the woman’s call for help. She was stranded on the side of a highway, in the cold, surrounded by snow and ice. To make matters worse, the cell service was so bad that Sparrow couldn’t hear her.

“It’s very frustrating and there’s a helpless feeling because there is somebody that needs help and we don’t know how to respond to them,” said Sparrow. However, this time they could. Although dispatchers didn’t know any information about the emergency, the woman’s Smart911 profile appeared when she called.

Dispatchers were then able to ping her cell phone and figured out her exact location on the Bluegrass Parkway. After that, dispatchers used the system to text the woman and find out her emergency.

“She was able to text back that she had problems with her vehicle during the snow storm,” said Sparrow. After that, emergency crews were able to make a successful rescue. The problem is most people aren’t as prepared.

“That’s the big thing is getting people to sign up,” said Sparrow.

So, what exactly does signing up mean? LEX 18 News crews went to Smart911.com and tried it out. In only a few minutes our crews were able to give as little or much information as they wanted.

“Whatever is provided for us helps makes a better response for emergency responders,” said Sparrow. They can take addresses, phone numbers, medications and even pet’s information.

Now emergency officials are asking people to takes some time and give those who help you, a hand. “The five minutes could save your life or the life of somebody you care about,” said Sparrow.

Signing up for Smart911 is free and it works across the country, regardless of where you sign up.


Source:  Lex18.com

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