Preventing a Communication Breakdown

Internal and External Emergency Communications


In the aftermath of an incident, emergency managers and public safety personnel will gather stakeholders together to debrief one another about the successes and failures identified during the process. These After Action Reports (AAR) allow agencies to develop best practices, and integrate what worked into future preparation and response plans, while identifying gaps that must be plugged prior to the next incident.

This whitepaper highlights two separate but equally critical functions, internal and external communications, that emergency managers need to improve. Leverage these checklists to enhance your internal and external procedures during community-wide incidents.