Smart911Connect enables supported PSAPs to aggregate and automatically securely deliver additional caller data to telecommunicators from approved third party sources. We remove the complexity of integrating additional data sources into your operations.  Behind the scenes, Smart911Connect includes not only the application programming interfaces (APIs) necessary to enable this data aggregation and delivery, but also the operational processes, audit trails, reporting, and human machine interfaces to ensure the data is seamlessly integrated into the call taking and dispatching process. Smart911Connect works in both E9-1-1 and NG9-1-1 environments.

How It Works


Smart911Connect integrates additional data sources onto a call taker’s screen in an easy-to-use format.


In addition to Smart911 Profile data, chat, and enhanced location data, Smart911Connect offers available PBX switch data, telematics crash data, building data and floor plans, hazmat data, responder safety checks, incident logs and feeds, medical data from hospitals or other third parties, IP video feeds, and more.

Smart911Connect for Developers

Get the resources you need now at Deliver data from your application directly to 9-1-1 and first responders when someone calls 9-1-1.

Smart911Connect is an information network that provides supplemental data to an emergency worker during a 911 event. The platform provides two categories of APIs. The first category is for third parties who wish to provide supplemental to a 911 call (e.g. third party apps). The other category is for third parties to consume the aggregated Smart911Connect data (e.g. CAD or call taking systems).

The platform provides APIs for the registration of key lookup data, for the retrieval and delivery of additional data during a 911 call or event, and for rendering the data in a UI.

Smart911Connect is optimized for a fast response to the 911 event. The architecture is designed for high availability and scalability as well as performance and security.