Smart911 to Enhance Emergency Response in Collier


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Every second counts in an emergency.

That’s why the Collier County Sheriff’s Office and the Naples Police Department are implementing a database aimed at providing emergency dispatchers with immediate access to more information than ever.

The Smart911 database allows citizens to create a secure Safety Profile of vital personal and household information, including medications, medical conditions and even photographs of each member of the household. Information about family pets can also be entered. The Safety Profile will be displayed to 9-1-1 call takers immediately when that citizen places an emergency call. This Safety Profile provides much richer information than is currently available on incoming calls and can contain the specific details that first responders need in order to save lives.

“This information will immediately give the call taker a more complete understanding of the situation at hand,” Collier County Sheriff Kevin Rambosk said. “For the person calling 9-1-1, it removes the stress of trying to recall information and relay it to the dispatcher during an emergency.”

Citizens are responsible for filing their own Safety Profile. A profile is important for many reasons. A profile can give law enforcement immediate access to a photograph if a child goes missing. For the hearing-impaired, a profile can alert the call taker to initiate text messaging as a means of communication in an emergency. A profile can also instantly provide emergency responders with critical information about medical conditions and medications.

Naples Police Chief Tom Weschler said the arrival of Smart911 demonstrates the commitment of CCSO and NPD to provide the community with the highest level of service possible.

“This is another example of cooperative and continuous strides taken by the Collier Sheriff’s Office and Naples Police Department to adopt ways and means that promise to provide the highest quality public safety services for all who enjoy our wonderful community,” Chief Weschler said.

Smart911 is free and 100 percent private and secure. A Safety Profile can be created through the Smart911 website at www.Smart911.com. Smart911 has the added benefit of being a national database, giving citizens the ability to have their information travel with them. While they may create their profile in their hometown, if they dial 9-1-1 anywhere in the country where the Smart911 service is active, their profile will be available to 9-1-1 call takers.

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