San Juan County is First in New Mexico to Join Nationwide Smart911 Network
Citizens are Encouraged to Create a Safety Profile to Help 9-1-1 and Emergency Responders
SAN JUAN, N.M. & FRAMINGHAN, Mass. – January 29, 2013 – San Juan County Communications Authority announced today that San Juan County has become the first in the state to implement the national safety database, Smart911, in order to improve 9-1-1 services for citizens. Already being used in over 26 states across the country, Smart911 will allow citizens to create a Safety Profile of vital personal and household data, including household members, photos, medications or medical conditions and even pets, which will be displayed to 9-1-1 call takers immediately when a citizen places an emergency call. This Safety Profile provides much richer information than is currently available on incoming calls and can contain the specific details that first responders need in order to save lives.
“Having additional information at the time of an emergency is always a benefit to our call takers and response teams,” said David Ripley, Director of San Juan County Communications Authority. “Smart911 allows us to not only enhance communication with our citizens, but it also assists us in locating them.” According to the FCC, an average of 70% of calls to 9-1-1 are from mobile devices which have limited location information. Smart911 allows citizens to associate their mobile phones to home and work addresses and even specific family members which can assist with dispatching the appropriate response teams to the appropriate locations quickly.
Smart911 is a free service available to all citizens and is 100% private and secure. A Safety Profile can be created through the Smart911 website at www.Smart911.com. Smart911 has the added benefit of being a national safety database, giving citizens the ability to have their information “travel with them.” While they may create their profile in their hometown, if they dial 9-1-1 anywhere in the country where the Smart911 service is active, their profile will be available to 9-1-1 call takers.
“Smart911 adoption continues to grow rapidly,” said Tom Axbey, President and CEO, Rave Mobile Safety. “Municipalities are realizing how citizen information can dramatically improve emergency outcomes. We’re excited to welcome San Juan County as a Smart911 client. States across the country are continuing to see the value of Safety Profiles in emergency response and Smart911 service areas are increasing every month.
About San Juan County Communications Authority
The San Juan County Communications Authority employs forty (40) full time (state and nationally certified) 911 call-takers and emergency dispatchers and handles approximately 56,000 911 calls and 320,000 non-emergency calls per year from citizens in San Juan County, NM. The Communications Center is a recognized performance leader in public safety communications.
About Rave Mobile Safety
Rave Mobile Safety is the most trusted software partner for campus and public safety. Used by leading institutes of higher education and state and local agencies, the award-winning portfolio of Rave SafeCampus, Rave Alert, Rave Guardian, Rave Eyewitness, Smart911 and SmartPrepare enables millions to feel safe, secure and connected. Rave Mobile Safety is headquartered in Framingham, MA. For more information, please visit www.ravemobilesafety.com.