Speed Response, Increase Efficiency, and Drive Cost Savings by Texting Callers via Rave 911 Suite

Speed Response, Increase Efficiency, and Drive Cost Savings by Texting Callers via Rave 911 Suite

chat_screen

This life and timesaving feature of the Rave 911 Suite is included
in your license and can be leveraged immediately!

Did you know that you can use the Rave 911 Suite to initiate a two-way SMS text conversation with any wireless caller? PSAPs across the country are impacting the outcome of emergency responses every day by using the Chat feature to text callers for the following:

  • Communicating with callers who are under duress or hiding
  • Communicating with callers who have a hearing or speech impairment
  • Resolving abandoned calls (both discovery of actual emergencies and closing because of accidental dials)

“We’ve been able to disrupt violent domestic situations and also have experienced savings of tens of thousands of dollars in unnecessary dispatch costs for law enforcement agencies, just by being able to communicate with callers we could not otherwise contact,” said Tim Smith, executive director of the Ottawa County Central Dispatch Authority.

Video Overview of Chat Feature

Watch this video to learn how to use the Chat feature of the Rave 911 Suite. For the full Rave 911 Suite online training program, please visit the Rave Academy.

Want to learn more? View the webinar (pre-recorded).

Request a Demo