Saluda County Launches Smart911 to Improve Emergency Response and Help Save Lives


Public Safety Officials Encourage Residents to Sign Up For the Free Service To Be Better Prepared For an Emergency

 SALUDA, S.C., April 8, 2016 – Public safety officials in Saluda County announced today that Smart911 is now available to all individuals and families.  Smart911 is a free service that allows individuals to create a Safety Profile for their household that can include any information they may want 9-1-1 call takers and first responders to have in the event of an emergency, then if they need to dial 9-1-1 their Safety Profile will immediately display on the call taker’s screen saving critical seconds and even minutes in response to the emergency.

“Smart911saves critical time in an emergency when seconds count,” said Josh Morton, Saluda County Emergency Management and E-911 Director.  “The key information provided in a Smart911 Safety Profile helps us know exactly where we are going.  It also gives us useful details that allow us to respond to all types of incidents, from missing family members to house fires, more effectively and efficiently.”

Smart911 allows individuals to create a Safety Profile at for their household that includes any information they want 9-1-1 and response teams to have in the event of an emergency. When a citizen makes an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right response teams to the right location with the right information. Responders can be aware of many details they would not have known previously, and now fire crews can arrive at a house fire knowing how many people live in the home and the location of bedrooms, EMS can be advised of allergies or specific medical conditions and police can have the photo of a missing child in seconds rather than minutes or hours.

“Smart911 fills in the gaps we see from 9-1-1 calls from mobile phones,” said Ashley Turner, Saluda County Dispatch Administrator.  “Mobile phones provide very little information to the 9-1-1 call taker. We aren’t even able to see an exact location. With Smart911, we can utilize additional information in the Safety Profile to locate the caller and send help as soon as possible.”

With Smart911, citizens can link both home and work addresses to mobile phones, which can be passed on to responders in the field for more a detailed, rapid response.  Additional information including pets in the home, vehicle details in the event of an accident, and even emergency contacts can all be included in a Safety Profile.  All information is optional and the citizen has the ability to choose what details they would like to include.

“In an emergency situation, callers are panicked and cannot always relay important information,” said Turner.  “Often it is the worst day of their lives. With Smart911, the additional information can speak for them and help us help them faster.”

Smart911 is currently available in 40 states and more than 1,500 municipalities across the country, and has been credited with positively impacting emergency outcomes including a missing child in which the girls photo and physical description were immediately available to 9-1-1 and responders, as well as a heart attack victim where an address and medical notes allowed responders to be dispatched to his location quickly.

Citizens are encouraged to create their Safety Profile with Smart911 today to have their information immediately available to 9-1-1 and to receive emergency notifications. Smart911 is private and secure, is only used for emergency responses, and only made available to the 9-1-1 system in the event of an emergency call.



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