Enhanced 9-1-1 Service Now Available in Knox County



Enhanced 9-1-1 Service Now Available in Knox County- Public Safety Officials Encourage Residents to Sign Up For the FREE Service That Provides Emergency Responders With Vital Information

Knox County Public safety officials are excited to announce that Smart911 is now available to all individuals within our county. Smart911 is a free service that allows individuals and families to create a Safety Profile that can provide key information to 9-1-1 call takers during an emergency.

“Smart911saves critical time in an emergency and has proven to save lives nationwide,” said Sheriff Dave Clague, “In the midst of emergencies, callers are panicked and cannot always relay crucial information, and is oftentimes the worst moment of their lives. With Smart911, the additional information provided can speak for them and save lives.”

Smart911 allows citizens to create a Safety Profile at for their household that includes any information they want 9-1-1 and response teams to have in the event of an emergency. When a citizen makes an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right response teams to the right location with the right information. All information is stored on secure servers and will only display when a Safety Profile holder dials 9-1-1.

With Smart911, citizens can link both home and work addresses to mobile phones, which can be passed on to responders in the field for more a detailed, rapid response. Additional information including pets in the home, vehicle details in the event of an accident, and even emergency contacts can all be included in a Safety Profile. All information is optional and the citizen has the ability to choose what details they would like to include.

“The benefits of this information on a 9-1-1 call from a cell phone are immeasurable”, said Sheriff Dave Clague, “Mobile phones do not provide an address to the 9-1-1 call taker. In situations like a house fire, seconds matter and the additional information in a Safety Profile enables help to arrive fast.”

Smart911 is currently available in 40 states and more than 1,500 municipalities across the country, and has been credited with positively impacting emergency outcomes including a missing child in which the girls photo and physical description were immediately available to 9-1-1 and responders, as well as a heart attack victim where an address and medical notes allowed responders to be dispatched to his location quickly.

Citizens are encouraged to create their Safety Profile with Smart911 today to have their information immediately available to 9-1-1 and to receive emergency notifications. Smart911 is private and secure, is only used for emergency responses, and only made available to the 9-1-1 system in the event of an emergency call.

Vicki Miller or Amanda Jennings at 309-343-9151


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