Eaton & Ionia Counties Implement Smart911 To Enhance Emergency Response


State and county public safety officials encourage citizens to participate in the free service that provides a way to plan ahead for an emergency

State of Michigan’s 9-1-1 Administrator Harriet Miller-Brown announced today at a press conference at Sunfield Fire Station that Smart911, the national public safety service, is now available in Ionia and Eaton Counties to enhance the 9-1-1 emergency services.  Smart911 allows citizens to create a Safety Profile online that includes any information about themselves or their household that they want 9-1-1 to have in an emergency. When that citizens makes a 9-1-1 call, their profile is immediately displayed to the 9-1-1 call-taker, resulting in far greater emergency response and saved lives.

“By bringing Smart911 service to Ionia County, we are giving local residents and visitors the ability to provide potentially life-saving information to first responders before an emergency, which is especially important in situations when the caller is panicked or unable to speak.” said Ionia County Public Safety Director Troy Thomas.

Smart911 allows citizens to create a Safety Profile for their household that includes any information they want 9-1-1 and response teams to have in the event of an emergency. When a citizen makes an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right response teams to the right location with the right information.  Responders can be aware of many details they would not have known previously, and now fire crews can arrive at a house fire knowing how many people live in the home and the location of bedrooms, EMS can be advised of allergies or specific medical conditions and police can have the photo of a missing child in seconds rather than minutes or hours.

“Smart911 is especially beneficial to those with a medical condition or disability.  If the citizen has created a Safety Profile, we can respond to their emergency call with the proper equipment and with a better overall awareness,” said Sunfield Fire Chief Tim James.  “Those valuable seconds or even minutes we can save by dispatching the appropriate response teams immediately can be lifesaving.  We respond to emergency calls in both Eaton and Ionia Counties and I am excited to know that we can now be better prepared.”

Nationally about 70 percent of calls to 9-1-1 are made from mobile phones, which provide limited location information. Including an exact address in a Smart911 Safety Profile can save time during a response, especially if that address is located in a multi-unit building or development. Information from a Safety Profile can also be passed on to responders in the field for more detailed, rapid response. Smart911 is a free service for citizens and is completely secure. Information is only made available to 9-1-1 operators when the citizen dials 9-1-1 from a number associated with their Safety Profile.

“Smart911 is giving citizens the ability to protect themselves and communicate with area public safety agencies in an entirely new way,” said Eaton County Sheriff, Tom Reich.  I am particularly proud to bring Smart911 to our community as it will enhance 9-1-1 response initiatives and may even save lives.”

Smart911 is currently available in 32 states and more than 400 municipalities across the country, and has been credited with positively impacting emergency outcomes including a missing child in which the girls photo and physical description were immediately available to 9-1-1 and responders, as well as a heart attack victim where an address and medical notes allowed responders to be dispatched to his location quickly.  In Michigan, Smart911 is currently available in Grand Traverse County and Van Buren County.

“When citizens put more information in the hands of emergency responders prior to an emergency, they are enabling faster and more knowledgeable response for themselves and their families,” said Tom Axbey, president and CEO, Rave Mobile Safety. “Ionia and Eaton County are each demonstrating their commitment to delivering the most effective emergency services possible to both area citizens.  ”

Citizens are encouraged to create their Safety Profile with Smart911 today to have their information immediately available to 9-1-1. Smart911 data is private and secure, is only used for emergency responses, and only made available to the 9-1-1 system in the event of an emergency call.



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