DeKalb County Announces Smart911 for Enhanced Emergency Response


System Makes Emergency Responders More Effective    

Public Safety Deputy Chief Operating Officer Dr. Cedric Alexander, Interim Police Chief James Conroy and Fire Chief Darnell Fullum announced the County’s implementation of Smart911.  Smart911 is a national public safety service that provides more effective emergency response.  The service gives citizens the opportunity to be proactive about their family’s safety by providing vital details to 9-1-1 prior to an emergency, enabling responders to act more quickly and precisely during a crisis.

 “It is clear that public safety is top of mind with the community, and it’s a top priority for me,” said Interim CEO May. “Smart911 offers a greater sense of security to the community by providing first responders with the information they need to help residents and visitors during an emergency.”

Smart911 is a national service, meaning that once a citizen creates a Safety Profile, and dials 9-1-1 anywhere in the country where Smart911 service has been activated, their Safety Profile will be available to 9-1-1 call takers.  In Georgia, Smart911 is already available in several municipalities, providing an additional benefit for any citizens who may live in one location but work in another.

Smart911 allows citizens to create a Safety Profile at for their household that includes any information they want 9-1-1 and response teams to have in the event of an emergency. When a citizen makes an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call taker.  Responders can be aware of many details they would not have known previously: fire crews can arrive at a house fire knowing how many people live in the home and the location of bedrooms, EMS can be advised of allergies or specific medical conditions, and police can have the photo of a missing child in seconds rather than minutes or hours.


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