Crawford County Announces Smart911 as New Public Safety Service


County Officials Encourage Citizens to Sign Up for the Free Service That is Proven to Make Emergency Responders More Effective and Avert Tragedy

April 16, 2014 – Public safety officials in CrawfordCounty announced today that Smart911, the national public safety service, is now available to all citizens as way to enhance emergency response.  Now, 9-1-1 dispatchers and first responders can be provided with more information during a 9-1-1 call if the citizen in need has elected to sign up for the free service.

Smart911 is a great step forward in emergency response and will give us a way to save time and ultimately lives. When you dial 9-1-1, you are not having your best day, and even the simplest of details can be difficult to communicate in a time of panic.  Now we can approach the scene of an emergency more safely, as well as provide faster and more precise response.

Smart911 gives citizens a way to securely provide information about themselves and their household prior to an emergency, so that 9-1-1 and responders can better assist them during one.  Citizens can sign up for free by logging on and creating a Safety Profile for their household that can include any information they may want 9-1-1 call takers and first responders to have.  Then if they need to dial 9-1-1 their Safety Profile will immediately display on the call taker’s screen, allowing the dispatcher to send the right response teams to the right location with the right information, saving seconds and even minutes.

“Knowing how many people and even pets live in a home when we are responding to a fire can make our search and rescue efforts much more efficient,” said Doug Pratt, Frederic Fire Chief. “Additional details such as the location of bedrooms, utility shutoffs and access points can help us to prepare for our response even while we are en route to the scene.”

With Smart911, citizens can link both home and work addresses to mobile phones, which can be passed on to responders in the field for more a detailed, rapid response.  Additional information including medical conditions or allergies, vehicle details in the event of an accident, and even emergency contacts can all be included in a Safety Profile.  All information is optional and the citizen has the ability to choose what details they would like to include.

“Having this information a 9-1-1 call from a cell phone is a huge advance in technology”, said Akers.  “Currently we are only provided with the incoming number and a general location.  Smart911 is also a national service, so your profile will travel with you, to any other location in the US that supports Smart911.”

Smart911 is currently available in 33 states and more than 450 municipalities across the country, and has been credited with positively impacting emergency outcomes including a missing child in which the girls photo and physical description were immediately available to 9-1-1 and responders, as well as a heart attack victim where an address and medical notes allowed responders to be dispatched to his location quickly.  In Michigan it is also available Grand Traverse, Van Buren, Eaton, Ionia, Ottawa and KalkaskaCounties.

“When citizens put more information in the hands of emergency responders prior to an emergency, they are enabling faster and more knowledgeable response for themselves and their families,” said Tom Axbey, president and CEO, Rave Mobile Safety.  “CrawfordCounty is demonstrating their commitment to creating a dependable 9-1-1 center that can support their community with a quick and accurate response to any type of emergency.”

Citizens are encouraged to create their Safety Profile with Smart911 today to have their information immediately available to 9-1-1. Smart911 is private and secure, is only used for emergency responses, and only made available to the 9-1-1 system in the event of an emergency call.

Crawford Emergency Central Dispatch


Get the latest from Rave delivered straight to your inbox

Get Free Widget

Confidentiality Guaranteed 
Your information is never shared.


We'd love the opportunity to work with you.